VIP CRM Team Lead (Fully Remote)

Jobgether SRL; United States; Teletrabalho; USD 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Children support

Mental health support

Sports programs

Language learning

Professional development

Resumo da oferta

Jobgether seeks a CRM leader to drive strategy and execution for high-value customers in the iGaming space. You will own the VIP lifecycle from pre-activation to reactivation, shaping promotions and segmentation based on customer and financial insights.

You will manage team priorities and performance while supporting individual growth, collaborating with Product, VIP Support, Content, and Casino teams to ensure consistent execution in a remote, global setting.

Qualificações

• 2-3+ years of CRM experience in the iGaming industry with team leadership exposure.
• Strong knowledge of lifecycle communication, retention strategies, and promotional mechanics.
• Analytical thinking and commercial awareness to drive data-informed decisions.

Responsabilidades

• Lead strategy and execution of CRM initiatives for high-value customers.
• Shape the full VIP customer lifecycle, from pre-VIP activities to reactivation.
• Manage team priorities, workflows, and performance while supporting individual growth.
• Develop promotional plans and refine segmentation strategies based on customer and financial insights.
• Collaborate with Product, VIP Support, Content, and Casino teams to ensure consistent execution.

Descrição da oferta de emprego

• You will lead the strategy and execution of CRM initiatives focused on high-value customers.
• You will shape the full VIP customer lifecycle, from pre-VIP activities to reactivation.

Key Responsibilities:

• You will manage team priorities, workflows, and performance while supporting individual growth.
• You will develop promotional plans and refine segmentation strategies based on customer and financial insights.
• You will collaborate with Product, VIP Support, Content, and Casino teams to ensure consistent execution.

Requirements:

• You bring 2-3+ years of CRM experience in the iGaming industry with team leadership exposure.
• You have strong knowledge of lifecycle communication, retention strategies, and promotional mechanics.
• You demonstrate analytical thinking and commercial awareness to drive data-informed decisions.
• Enjoy a fully remote working environment with the flexibility to work from anywhere.
• Access support for children, mental health, sports, language learning, and professional development.

Jobgether

This role is with a partner company in the iGaming industry, focused on customer engagement and retention. They operate as a global, data-driven organization with a collaborative and international team culture.