VIP Manager

Pulse Games; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Fully remote work

Flexible schedule

Job summary

Pulse Games is seeking a VIP Manager to own relationships with our highest-value players in a fully remote role. You will tailor communications, rewards, and experiences to drive retention and lifetime value, while managing VIP requests with discretion and professionalism.

You will leverage player data to inform outreach, collaborate with Product and Marketing, and ensure adherence to responsible gaming standards. The position requires English fluency and availability to work US time zones.

Qualifications

• 3+ years of VIP management or similar player-facing role in real-money gaming/iaGaming/sports betting/online casino.
• Experience using player data to guide communications, rewards and retention.
• Excellent written and spoken English with strong relationship-building skills.
• Ability to work independently in a fast-moving remote environment.

Responsibilities

• Own a portfolio of VIP players and be their primary contact.
• Deliver personalized communication, rewards, and experiences based on player behavior.
• Drive retention and reactivation by monitoring activity and increasing lifetime value.
• Handle VIP requests, issues, and escalations with professionalism.
• Collaborate with Product and Marketing to share VIP feedback and improve the journey.
• Ensure VIP interactions follow responsible gaming and regulatory requirements.
• Continuously look for ways to enhance the VIP experience and processes.

Skills

VIP management

Data analysis

Communication

Relationship building

Problem solving

Independent work

English fluency

US work hours

Job description

About Pulse Games

We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast‑paced, strategy‑driven gameplay that keeps players engaged. Everything we create starts with our team, collaborating, learning, and pushing each other to do better every day. As a fully remote team, we work across different locations, turning our shared passion into unforgettable gaming experiences.

We are looking for a VIP Manager to join our team and own the experience of our highest‑value players. You’ll build strong, long‑term relationships with VIP players, understand their needs and playing behavior, and create personalized experiences that drive engagement, retention, and loyalty.

This is a hands‑on role for someone who understands the real‑money gaming space, enjoys building genuine player relationships, and knows how to combine great service with a data‑driven approach.

What You’ll Do

• Own a portfolio of VIP players, building strong, long‑term relationships and acting as their primary point of contact.
• Deliver personalized communication, rewards, and experiences based on individual player needs and behavior.
• Drive retention and reactivation initiatives by monitoring player activity and identifying opportunities to increase engagement and lifetime value.
• Handle VIP requests, issues, and escalations with responsiveness, professionalism, and discretion.
• Work closely with Product and Marketing teams, sharing VIP player feedback and insights to deliver a seamless player experience.
• Ensure VIP interactions follow responsible gaming principles and relevant regulatory requirements
• Continuously look for ways to improve the VIP experience, processes, and overall player journey

What We’re Looking for

• 3+ years of experience in VIP Management, or a similar player‑facing role within real‑money gaming, skill‑based gaming, iGaming, online casino, sports betting, sweepstakes, or fantasy sports
• Strong understanding of VIP player behavior, retention, and engagement, with proven experience managing high‑value player relationships and delivering personalized service.
• Comfortable working with player data and using insights to guide communication, rewards and retention initiatives
• Strong problem‑solving skills and the ability to handle sensitive or high‑priority player issues calmly and professionally
• Strong ownership mindset and ability to work independently in a fast‑moving environment
• Excellent written and spoken English, with strong communication and relationship‑building skills.
• Availability to work primarily in US time zones and occasionally on weekends when needed.

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https://www.pulsegames.org/candidate-privacy-policy/