Head of VIP

N1 Partners Group; Town of Poland (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working hours

Paid sick days

Free online English lessons

Training and workshops

Job summary

An IT product company in New York is looking for a VIP Manager to oversee VIP client relationships and support team management. The role involves analyzing KPIs, designing loyalty programs, and collaborating with product teams. Candidates should have over 3 years of experience in the gaming industry, strong analytical skills, and proficiency in CRM systems. The position offers full-time remote work, paid sick days, and professional development opportunities.

Qualifications

• Minimum 3+ years of experience in the gaming industry.
• Experience in team management.
• Data-driven and user-oriented approach is essential.

Responsibilities

• Analyze and monitor the main KPIs.
• Design and manage VIP loyalty programs.
• Oversee management of high-value VIP clients.

Skills

Analytical skills

Team management

CRM systems knowledge

KPI knowledge

Tools

Excel

Intercom

Customer.io

Job description

N1 PartnersGroup🌟 is a rapidly growing IT product company which always welcomes professionals in various areas of IT and iGaming to join the team. We are looking for highly motivated and goal‑oriented individuals who are willing to share their thoughts and ideas with like‑minded people and get additional knowledge and experience in return.

Responsibilities:

• Analysis and monitoring of the main KPIs;
• Design and manage VIP loyalty programs
• Oversee the management of high‑value VIP clients, ensuring personalized and exceptional service.
• Mentor and manage the VIP team
• Collaborate with the Product and Tech teams to develop tools and features that enhance the VIP experience.
• Explore new technologies (e.g., AI, CRM systems) to improve VIP management and personalization
• Organize exclusive events, physical gifts for VIP players.
• Coordinate with departments to improve VIP segment;

Requirements:

• Minimum 3+ years of experience in gaming industry;
• Analytical and strategic thinking skills;
• Data‑driven and user‑oriented approach is a must;
• Experience in team management;
• Knowledge of different CRM systems and experience in setting up the trial and onboarding processes using them (Intercom, WA messengers, Customer.io)
• Experience and knowledge working with main KPIs such as Retention Rate, GGR, NGR, ARPU;
• Knowledge of analytical tools, Excel. Ability to analyze, interpret, draw conclusions and implement solutions to a variety of complex issues;

What we offer:

• Full time remote work opportunities and flexible working hours.
• Paid 4 sick days and 1 day off per calendar year.
• Free online English lessons with a native speaker.
• Training, internal workshops, and participation in international professional conferences and corporate events.

Any questions?

Don’t hesitate to contact!