VIP Corporate Travel Consultant — Remote

American Express Global Business Travel; Annapolis (MD); Remote; USD 46,000 - 86,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Access to 20,000 courses

Job summary

American Express Global Business Travel is seeking a VIP Travel Consultant to manage travel for exclusive corporate clients in the United States. You will coordinate domestic and international itineraries, including air, rail, and hotels, using Sabre, Apollo, or Amadeus.

You’ll ensure policy compliance, provide proactive service, and collaborate with teammates to drive excellent traveler experiences and add-on services. Flexible shift premiums apply for alternate shifts and dual GDS experience.

Qualifications

• 3+ years corporate travel experience, including fares, ticketing, car, hotel, air, and international travel.
• Native GDS expertise (Sabre, Apollo, Amadeus).
• Excellent professional communication (written and verbal).
• Attention to detail and integrity in handling traveler information.
• Resolving customer issues quickly and independently / with supplier.

Responsibilities

• Advise and arrange travel for corporate business customers (both individuals and groups) in the US
• Conduct analysis and research on travel options and proactively anticipate traveler needs to upsell services
• Arrange and book domestic and international business travel with varying levels of complexity for air, rail, hotels
• Utilize one of our Global Distribution Systems (GDS)
• Ensure compliance with travel policies, service provider policies, and regulatory requirements
• Use positive telephone service techniques and handle special requests
• Prevent fraudulent calls afterhours by following security protocols
• Collaborate within the team to coach and mentor to improve service levels

Skills

GDS knowledge

Travel planning

Customer service

Tools

Sabre

Apollo

Amadeus

Job description

American Express Global Business Travel is seeking a VIP Travel Consultant to manage travel for exclusive corporate clients in the United States. You will coordinate domestic and international itineraries, including air, rail, and hotels, using Sabre, Apollo, or Amadeus.

You’ll ensure policy compliance, provide proactive service, and collaborate with teammates to drive excellent traveler experiences and add-on services. Flexible shift premiums apply for alternate shifts and dual GDS experience.