VIP Concierge & Operations Specialist

Playbill, Inc.; New York (NY); Vor Ort; USD 34.000 - 41.000; Vollzeit

Zusammenfassung

Playbill, Inc. in New York is seeking an Operations & Client Relations Associate to keep daily operations smooth and ensure VIP clients feel well cared for. You will coordinate order intake, fulfillment, ticket buying, and admin tasks, acting as the main liaison between the team and loyal customers.

In this role you’ll manage inquiries, resolve issues promptly, and help run our ticketing concierge and Elite/VIP programs. Weekend availability is required to support live events.

Qualifikationen

• Problem-solver who owns tasks end to end.
• Warm, polished communication with high-end clients.
• Strong organization and attention to detail across fulfillment, buying, and admin.
• Comfort with email and ticketing platforms.
• Weekend availability.
• Bonus: live events, ticketing, hospitality or concierge experience.

Aufgaben

• Support order intake, fulfillment, procurement, and general administration.
• Coordinate with office admins, management, and sales.
• Serve as the main point of contact for VIP clients.
• Keep clients informed and resolve service issues quickly.
• Lead our ticketing concierge and Elite/VIP programs.
• Bridge communication between the internal team and customers.
• Follow up on problems until fully resolved.
• Search email and internal systems to locate information before escalation.

Kenntnisse

Problem solving

Client communication

Organization

Email/ticketing platforms

Weekend availability

VIP/concierge experience

Tools

Ticketing platforms

Jobbeschreibung

Playbill, Inc. in New York is seeking an Operations & Client Relations Associate to keep daily operations smooth and ensure VIP clients feel well cared for. You will coordinate order intake, fulfillment, ticket buying, and admin tasks, acting as the main liaison between the team and loyal customers.

In this role you’ll manage inquiries, resolve issues promptly, and help run our ticketing concierge and Elite/VIP programs. Weekend availability is required to support live events.