VIP Concierge — Mountain Resort (Winter Seasonal)

Mammoth Mountain Ski Area, LLC; Mammoth Lakes (CA); On-site; USD 34,000 - 37,000; Part time

Benefits offered by this job

Free season pass

Free skiing at Alterra Resorts

Ski/snowboard lesson discounts

Equipment rental discounts

Friends and Family vouchers

Retail & food discounts

401k with company match

Job summary

Alterra Mountain Company in Mammoth Lakes, CA seeks a Winter Seasonal Guest Services Associate at Mammoth Mountain. You will help deliver exceptional service to Mammoth Black members, manage VIP reservations, and coordinate lodging, dining, and activities across resort offerings.

This is a Winter Seasonal role beginning in November and ending in mid-April. Strong communication, organization, and MS Office skills are required; prior guest service experience is helpful.

Qualifications

• Two years in guest service.
• Exceptional customer service abilities.
• Highly organized with strong follow-up skills.
• Professional and positive demeanor.
• Excellent communication skills (written and spoken).
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Knowledge of Mammoth Resorts systems including Sirius Sales.

Responsibilities

• Manage resources to deliver exceptional service to Mammoth Black members.
• Represent Mammoth Black in solving member requests and ensuring service quality.
• Oversee VIP reservations and service delivery for all Mammoth products and services (transportation, lodging, dining, ski & ride school, demos, events).
• Maintain impeccable communication with team and members under pressure.

Skills

Guest service

Customer service

Communication skills

MS Office

Organization

Flexibility

Mammoth systems

Tools

Excel

Word

Outlook

Job description

Alterra Mountain Company in Mammoth Lakes, CA seeks a Winter Seasonal Guest Services Associate at Mammoth Mountain. You will help deliver exceptional service to Mammoth Black members, manage VIP reservations, and coordinate lodging, dining, and activities across resort offerings.

This is a Winter Seasonal role beginning in November and ending in mid-April. Strong communication, organization, and MS Office skills are required; prior guest service experience is helpful.