Mammoth Black Concierge Assistant, Winter 26-27

Mammoth Mountain Ski Area, LLC; Mammoth Lakes (CA); On-site; USD 34,000 - 37,000; Part time

Benefits offered by this job

Free season pass

Free skiing at Alterra Resorts

Ski/snowboard lesson discounts

Equipment rental discounts

Friends and Family vouchers

Retail & food discounts

401k with company match

Job summary

Alterra Mountain Company in Mammoth Lakes, CA seeks a Winter Seasonal Guest Services Associate at Mammoth Mountain. You will help deliver exceptional service to Mammoth Black members, manage VIP reservations, and coordinate lodging, dining, and activities across resort offerings.

This is a Winter Seasonal role beginning in November and ending in mid-April. Strong communication, organization, and MS Office skills are required; prior guest service experience is helpful.

Qualifications

• Two years in guest service.
• Exceptional customer service abilities.
• Highly organized with strong follow-up skills.
• Professional and positive demeanor.
• Excellent communication skills (written and spoken).
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Knowledge of Mammoth Resorts systems including Sirius Sales.

Responsibilities

• Manage resources to deliver exceptional service to Mammoth Black members.
• Represent Mammoth Black in solving member requests and ensuring service quality.
• Oversee VIP reservations and service delivery for all Mammoth products and services (transportation, lodging, dining, ski & ride school, demos, events).
• Maintain impeccable communication with team and members under pressure.

Skills

Guest service

Customer service

Communication skills

MS Office

Organization

Flexibility

Mammoth systems

Tools

Excel

Word

Outlook

Job description

Seasonal At Mammoth Mountain

you will live the dream! Work and play in the majestic mountains with a free season pass that opens the doors to adventure at all Alterra Resorts. Your whole family can share this excitement with free skiing for dependents and a range of valuable discounts. It is more than a job; it is an opportunity to embrace the beauty of Mammoth Lakes, California.

Benefits and perks of your adventure here:

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Free skiing at all Alterra Resorts
• Ski/snowboarding lessons discounts
• Equipment Rental discount
• Friends and Family vouchers
• Retail & Food discount
• 401k with company match

Offers of employment may be contingent upon successful completion of a background check

Hourly Pay Range: $24.84 - $27.04

A little about the position:

Responsible for managing company resources to deliver exceptional service to Mammoth Black members. Represents Mammoth Black in solving member requests and delivering exceptional service. Manages VIP reservations, oversees and ensures service delivery for all Mammoth products and services, including but not limited to transportation, lodging, dining, ski & ride school, demos, and access to special events and activities as they relate to the Mammoth Black Program and its members. This position requires a gregarious, punctual personality who works well under pressure, possesses excellent computer skills and meticulous attention to detail as well as impeccable communication skills and follow through. Restaurant experience helpful but not required. Knowledge of Mammoth’s internal systems.

NOTE

This is a Winter Seasonal position that begins at the beginning of November and continues through mid-April.

REQUIREMENTS

• Ability to perform under pressure.
• Two years in guest service.
• Exceptional customer service abilities.
• Highly organized with strong follow-up skills.
• Professional and positive demeanor.
• Excellent communication skills (written and spoken).
• High proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Flexibility to changing schedules, plans, job duties and more.
• Knowledge of Mammoth Resorts systems preferred, including Sirius Sales.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Mammoth Mountain is an equal opportunity employer.

Working in the iconic mountains of California is a dream we want to achieve and it all starts here. There is typically an array of positions available, falling into either the seasonal or full-time/year-round categories. So, whether you are looking to start a career or spend a season with us, we've got an opening that's right for you. Mammoth offers exciting, equal-opportunity employment options for job seekers looking for a rewarding work experience in the ski resort and hospitality industry. We take pride in the mountain lifestyle. Skiing, snowboarding, hiking, biking and much more are at your fingertips at our destinations. The company owns and operates a variety of resort businesses including recreation, hospitality, real estate development, food and beverage and retail. Specific businesses owned and operated by Mammoth Mountain include Mammoth Mountain Ski Area, June Mountain, Tamarack Lodge and Resort, Mammoth Snowmobile Adventures, Mammoth Mountain Bike Park, and the Mammoth Mountain Inn. Mammoth Mountain also operates The Westin Monache, Juniper Springs Resort, the Village Lodge and Sierra Star Golf Course in Mammoth Lakes, California.

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