Senior Guest Services Manager, Winter 26-27

Mammoth Mountain Ski Area, LLC; Mammoth Lakes (CA); On-site; USD 76,000 - 80,000; Full time

Benefits offered by this job

Free skiing for dependents

Free skiing at Alterra Resorts

Ski/snowboard lessons discounts

401k with company match

Job summary

Alterra Mountain Company seeks a Seasonal Ticket Operations Supervisor at Mammoth Mountain in Mammoth Lakes, California. You will oversee daily ticket operations across Main, Canyon, and Eagle Lodge, ensuring smooth guest experiences and accurate reconciliations.

Responsibilities include managing Guest Services, Group Reservations, IKON fulfilment, and pricing policies, while partnering with Marketing and IT on new products for the season. Strong communication and leadership are essential.

Qualifications

• Experience with MMSA ticket sales systems and procedures.
• Excellent communication skills.
• High school graduate or equivalent; two years of college preferred.
• Strong knowledge of company procedures, software, scheduling, and training systems.
• Ability to work at multiple venues throughout season.

Responsibilities

• Oversee daily operation of Main, Canyon, or Eagle Lodge ticket operations.
• Manage Guest Services, Group Reservations, IKON fulfilment, and sales.
• Coordinate with Marketing and IT on new products.
• Ensure great guest experience across ticketing locations.

Skills

Guest service

Ticket sales systems

Staff management

Communication skills

Education

High school diploma or equivalent

Tools

Siriusware POS

Job description

Seasonal At Mammoth Mountain, you will live the dream! Work and play in the majestic mountains with a free season pass that opens the doors to adventure at all Alterra Resorts. Your whole family can share this excitement with free skiing for dependents and a range of valuable discounts. It is more than a job; it is an opportunity to embrace the beauty of Mammoth Lakes, California.

Benefits and perks of your adventure here:

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Free skiing at all Alterra Resorts
• Ski/snowboarding lessons discounts
• Equipment Rental discount
• Friends and Family vouchers
• Retail & Food discount
• 401k with company match
• *Offers of employment may be contingent upon successful completion of a background check

A little about this position:

Oversees the daily operation of Main, Canyon, or Eagle Lodge ticket operations. Includes Guest Services, Group Reservations, IKON fulfilment, frequency lift products, Sports School Sales, Activity Sales, Daily Reconciliation and Balancing, guest relations matters and management of the team. Has influence in all ticket area locations with respect to implementation of training plan, ticket sales systems, policies and procedures, Mammoth Way implementation for the business unit. Partners with Marketing and IT on development and implementation of new products offered throughout the season. Works collectively with Ticketing Division team members and other departments to ensure a great overall guest experience.

Requirements:

Applicants should possess a high aptitude for Managing a fast-paced ticketing operation, while adhering to Guest Experience Standards, Staff Management Guidelines and Budgetary responsibilities. Applicants should be confident in working with Guest’s to resolve difficult sales and service situations while functioning as a representative of Mammoth Mountain Leadership Team. Applicants must possess excellent communication skills, have strong knowledge of the Siriusware Sales POS system preferred. One year of full-time experience with MMSA ticket sales systems and procedures. High school graduate or equivalent required. Minimum two years of college education preferred. Strong knowledge and understanding of company internal procedures, software, scheduling, and training systems, and a proven track record with the organization. Individual must work at multiple venues throughout season.

Pay:

$75,601.32 - $80,213.49 per year

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Mammoth Mountain is an equal opportunity employer.

Working in the iconic mountains of California is a dream we want to help you achieve and it all starts here. There is typically an array of positions available, falling into either the seasonal or full-time/year-round categories. So, whether you are looking to start a career or spend a season with us, we've got an opening that’s right for you.

Mammoth offers exciting, equal-opportunity employment options for job seekers looking for a rewarding work experience in the ski resort and hospitality industry. We take pride in the mountain lifestyle. Skiing, snowboarding, hiking, biking and much more are at your fingertips at our destinations.

The company owns and operates a variety of resort businesses including recreation, hospitality, real estate development, food and beverage and retail. Specific businesses owned and operated by Mammoth Mountain include Mammoth Mountain Ski Area, June Mountain, Tamarack Lodge and Resort, Mammoth Snowmobile Adventures, Mammoth Mountain Bike Park, and the Mammoth Mountain Inn.

Mammoth Mountain also operates The Westin Monache, Juniper Springs Resort, the Village Lodge and Sierra Star Golf Course in Mammoth Lakes, California.

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