VIP Concierge & Guest Experience Specialist

Aimé Leon Dore EU; New York (NY); On-site; USD 33,000 - 37,000; Full time

Job summary

Aimé Leon Dore is seeking a polished Concierge Associate to be the first contact for guests at our New York store. You will deliver personalized service, manage traffic, support store operations, and act as a Brand Ambassador while upholding ALD standards.

Responsibilities include greeting guests, guiding dining and shopping experiences, assisting VIPs with white-glove services, and sharing local recommendations. Evening and weekend availability is needed.

Qualifications

• 3+ years of experience in luxury retail, hospitality, or high-touch client service environments with demonstrated excellence in guest experience delivery.
• Strong presence and emotional intelligence, with the ability to read the room, anticipate guest needs, and manage dynamic traffic flow with composure.
• Proven experience supporting VIP, high-profile, or discerning clientele with discretion and professionalism.
• Exceptional verbal communication skills and the ability to represent the brand with confidence, warmth, and polish.
• Strong judgment and decision-making capabilities, particularly in capacity management and guest prioritization.
• Deep appreciation for brand storytelling, styling, and experiential retail environments.
• Meticulous attention to detail with a commitment to maintaining an elevated, immaculate front-of-house presentation.
• Comfortable utilizing digital tools and POS systems to support operational efficiency.
• Ability to thrive in a fast-paced, high-volume setting while maintaining a calm and welcoming demeanor.
• Flexible availability, including evenings, weekends, and key brand activation periods.

Responsibilities

• Greet and welcome guests in a warm, professional manner.
• Manage the traffic of the retail space / occasionally checking in on the experience within Café Leon Dore
• Responsible for advising on opportunities to increase / manage traffic.
• Manage the wait list and proactively communicate accurate waiting times
• Ensuring and gauging capacity levels are met within the store at all times — knowing and communicating when to decrease or increase traffic
• Be a Brand Ambassador for all things ALD, leaning into the styling and brand values.
• Monitor store appearance and ensure the front-of-house environment is immaculate and welcoming.
• Offer local knowledge, including nearby amenities, restaurants, and attractions.
• Collect and relay customer feedback to improve service quality.
• Taking accountability of when anything needs maintenance and retouching. This should be communicated to management immediately. (Planters broken, doors not locking, paint retouches, pest control, etc.)
• Offering guests an enjoyable experience that conforms to the company’s standards of excellence, professionalism and friendliness
• Must be courteous and gracious, maintaining a professional and positive demeanor at all times
• Speak to standard Q&A regarding menus, hours of operation and amenity availability/pricing and comfortable reaching out for support to ensure all inquiries are addressed and in a timely matter
• Engaging in proper and positive communications with guests throughout greeting, seating, and departure experiences, and as otherwise may be needed
• Being able to kindly ask that guest not sit on any outside areas and not block the sidewalk if waiting
• Ensuring (with the assistance of lounge staff) the sidewalk, storefront, and planters are not blocked / occupied.
• Assisting with online returns at the door with hospitality and professionalism (starting online returns from door device)
• Build relationships with members, F&F/VIP and guests and communicate any red flags and positive feedback to management to assess
• Being able to gauge potential VIP / F&F guest’s entry
• Assist VIP clientele with white-glove services such as personal shopping, gift wrapping, or delivery coordination.
• Manage the wait list during any activations / brand partnership events, continuing to build on community and taking care of VIP / F&F attendees.

Job description

Aimé Leon Dore is seeking a polished Concierge Associate to be the first contact for guests at our New York store. You will deliver personalized service, manage traffic, support store operations, and act as a Brand Ambassador while upholding ALD standards.

Responsibilities include greeting guests, guiding dining and shopping experiences, assisting VIPs with white-glove services, and sharing local recommendations. Evening and weekend availability is needed.