VIP Concierge: Create WOW Guest Experiences

MGM Resorts International; Las Vegas (NV); Presencial; USD 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free meals in employee dining room

Free parking on and off-shift

Professional development opportunities

Wellness incentive programs

Discounts on hotel, F&B, retail

Descripción de la vacante

MGM Resorts International, Bellagio, Las Vegas, seeks a Concierge to create personalized guest experiences, anticipate needs, and deliver WOW moments. You will process requests, upsell venues, resolve conflicts, and build relationships while staying current on citywide offerings. Expect a starting pay rate of $19.00 per hour plus commissions.

Hours may vary; weekends and holidays required. Must be 21+, have a HS diploma or GED, and prior VIP/concierge experience is preferred.

Formación

• Experience in hospitality or VIP services preferred.
• Strong guest-service orientation and communication skills.
• Willingness to upsell and promote MGM venues and services.

Responsabilidades

• Process guest requests efficiently while promoting MGM venues and services.
• Respond to and resolve guest conflicts promptly and professionally.
• Build relationships and represent MGM Resorts as a brand ambassador with guests and vendors.
• Stay informed on citywide offerings and network within the hospitality community.
• Multitask across up to 26 operating systems to fulfill guest requests.

Conocimientos

Guest services

Upselling

Conflict resolution

Brand ambassador

Notary

Educación

High School Diploma or GED

Herramientas

26 operating systems

Descripción del empleo

MGM Resorts International, Bellagio, Las Vegas, seeks a Concierge to create personalized guest experiences, anticipate needs, and deliver WOW moments. You will process requests, upsell venues, resolve conflicts, and build relationships while staying current on citywide offerings. Expect a starting pay rate of $19.00 per hour plus commissions.

Hours may vary; weekends and holidays required. Must be 21+, have a HS diploma or GED, and prior VIP/concierge experience is preferred.