VIP Club Operations Manager — Evening Lead (Multi-Outlets)

The Ned; Washington; On-site; USD 69,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k matching

Paid time off

Complimentary meals

Development programs

Hotel discounts for you

Employee assistance program

Job summary

The Ned’s Club Washington DC is seeking a Club Operations Manager to lead day-to-day service across Kaia, The Gallery, Founders Dining Room and Club Bars. You will own operating systems, manage shifts, floor plans, staffing and ensure premium member experience.

Reporting to the Head of Club F&B Operations, you will coordinate with culinary, events, and security teams, oversee training, onboarding, and adherence to brand standards while protecting the club’s reputation during peak hours.

Qualifications

• 5+ years in luxury hospitality, private clubs, or high-end multi-outlet environments
• Proven leadership in evening or high-volume service operations
• Experience managing VIP clientele and member-driven environments
• Private members’ club or lifestyle hospitality experience
• Multi-venue oversight (restaurants, lounges, events)
• Strong knowledge of POS systems, labor controls, and financial reporting
• Exceptional guest engagement and emotional intelligence
• Calm, decisive leadership in fast-paced environments
• Strong operational and financial acumen
• Ability to manage multiple venues simultaneously

Responsibilities

• Lead shifts across Kaia, The Gallery, Founders Dining Room and Club Bars, upholding service standards
• Build daily floor plans, section assignments and staffing allocations
• Prepare and deliver pre-shift lineups with menu changes and event details
• Coordinate with culinary, bar and events teams before service
• Lead product training on The Ned's food and drink program
• Build weekly schedules in Dayforce against labor targets
• Conduct daily time-card audits and manage overtime risk
• Own operating supplies and smallwares within budget
• Coordinate inventory counts and liaise with Finance on variances
• Compile daily/weekly performance reports from Micros and support weekly financial reviews
• Partner with People & Development on hourly recruitment and onboarding
• Manage training records and certifications (ServSafe, TIPS, ABRA)
• Maintain staff performance reviews in collaboration with outlet managers

Skills

Luxury hospitality leadership

Evening service leadership

VIP client management

Multi-venue oversight

Operational & financial acumen

Staff training & onboarding

Emotional intelligence

Discretion & professionalism

Strong communication

Problem solving

Tools

Micros POS

Tripleseat

Dayforce

Evention

Job description

The Ned’s Club Washington DC is seeking a Club Operations Manager to lead day-to-day service across Kaia, The Gallery, Founders Dining Room and Club Bars. You will own operating systems, manage shifts, floor plans, staffing and ensure premium member experience.

Reporting to the Head of Club F&B Operations, you will coordinate with culinary, events, and security teams, oversee training, onboarding, and adherence to brand standards while protecting the club’s reputation during peak hours.