Club Operations Manager

The Ned; Washington; On-site; USD 69,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k matching

Paid time off

Complimentary meals

Development programs

Hotel discounts for you

Employee assistance program

Job summary

The Ned’s Club Washington DC is seeking a Club Operations Manager to lead day-to-day service across Kaia, The Gallery, Founders Dining Room and Club Bars. You will own operating systems, manage shifts, floor plans, staffing and ensure premium member experience.

Reporting to the Head of Club F&B Operations, you will coordinate with culinary, events, and security teams, oversee training, onboarding, and adherence to brand standards while protecting the club’s reputation during peak hours.

Qualifications

• 5+ years in luxury hospitality, private clubs, or high-end multi-outlet environments
• Proven leadership in evening or high-volume service operations
• Experience managing VIP clientele and member-driven environments
• Private members’ club or lifestyle hospitality experience
• Multi-venue oversight (restaurants, lounges, events)
• Strong knowledge of POS systems, labor controls, and financial reporting
• Exceptional guest engagement and emotional intelligence
• Calm, decisive leadership in fast-paced environments
• Strong operational and financial acumen
• Ability to manage multiple venues simultaneously

Responsibilities

• Lead shifts across Kaia, The Gallery, Founders Dining Room and Club Bars, upholding service standards
• Build daily floor plans, section assignments and staffing allocations
• Prepare and deliver pre-shift lineups with menu changes and event details
• Coordinate with culinary, bar and events teams before service
• Lead product training on The Ned's food and drink program
• Build weekly schedules in Dayforce against labor targets
• Conduct daily time-card audits and manage overtime risk
• Own operating supplies and smallwares within budget
• Coordinate inventory counts and liaise with Finance on variances
• Compile daily/weekly performance reports from Micros and support weekly financial reviews
• Partner with People & Development on hourly recruitment and onboarding
• Manage training records and certifications (ServSafe, TIPS, ABRA)
• Maintain staff performance reviews in collaboration with outlet managers

Skills

Luxury hospitality leadership

Evening service leadership

VIP client management

Multi-venue oversight

Operational & financial acumen

Staff training & onboarding

Emotional intelligence

Discretion & professionalism

Strong communication

Problem solving

Tools

Micros POS

Tripleseat

Dayforce

Evention

Job description

Our Ned’s Club members expect the most exclusive service at our Club. The Club Operations Manager will lead day-to-day service across the club's outlets. You'll also own the operational systems that keep the floor running smoothly. This is a hands-on role, and the majority of your time will be spent in service. This role serves as the senior Manager on Duty (MOD) during evening hours, ensuring exceptional member experience, operational excellence, financial integrity, and brand standards across multiple outlets.

This position is critical in protecting the Club’s reputation during peak social hours, managing VIP relations, and ensuring seamless coordination between front-of-house, culinary, beverage, events, and security teams.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Club Operations Manager

Who we are…

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

Seven years after launching The Ned London in 2017, we are proud to have opened a Ned’s Club in the US capital in 2025, our fourth and newest location.

The property…

Ned’s Club Washington DC is a members’ club set over three floors of a neoclassical style building situated within President’s Park at 734 15th Street NW.

The Riggs Building sits opposite the US Treasury and was constructed in 1930. The 12-storey building is located around the corner from the White House and sits above the Milken Center for Advancing the American Dream, formerly the historic Riggs Bank Corcoran branch.

The Club has a Rooftop Terrace and Loft Restaurant with views overlooking the White House, US Treasury and Washington Monument, plus a Founder’s Dining Room, The Library, Drawing Room, Gallery and Conservatory. On level nine, there is a self-contained floor of private event spaces.

As the Club Operations Manager you will report to the Head of Club F&B Operations and play an integral part of the F&B Operations team. You will

• Lead shifts across Kaia, The Gallery, Founders Dining Room and the Club Bars, upholding service standards for consistency, pacing and member engagement.
• Build daily floor plans, section assignments and staffing allocations to ensure coverage across all outlets and events.
• Prepare and deliver pre-shift lineups covering menu changes, 86s, member and founder notes, and event details.
• Coordinate with the culinary, bar and events teams before each service. This includes reviewing BEOs and confirming every team is briefed and ready to execute.
• Lead product training on The Ned's food and drink program through storytelling, demos and guest speakers.
• Build weekly schedules in Dayforce against labor targets set by the Head of Club F&B Operations.
• Conduct daily time-card audits, manage punch and break corrections, and flag overtime risk.
• Own operating supplies and smallwares, including pars, ordering, and breakage and glassware tracking, within budget.
• Coordinate inventory counts to ensure timely, accurate submission, and follow up on variances with Finance.
• Compile daily and weekly performance reports from Micros covering covers, average check, spend per head and dining time.
• Prepare data for weekly financial reviews.
• Partner with People & Development on hourly recruitment, including scheduling interviews, identifying talent gaps and providing detailed candidate feedback.
• Manage new-hire onboarding and training plans so that the floor team is polished, elevated and approachable.
• Maintain training records and certification tracking (ServSafe, TIPS, ABRA).
• Draft and track hourly staff performance reviews in partnership with outlet managers.

What you can bring to the role:

• 5+ years in luxury hospitality, private clubs, or high-end multi-outlet environments
• Proven leadership in evening or high-volume service operations
• Experience managing VIP clientele and member-driven environments
• Private members’ club or lifestyle hospitality experience
• Multi-venue oversight (restaurants, lounges, events)
• Strong knowledge of POS systems, labor controls, and financial reporting
• Exceptional guest engagement and emotional intelligence
• Calm, decisive leadership in fast-paced environments
• Strong operational and financial acumen
• Ability to manage multiple venues simultaneously
• High standards of professionalism and discretion
• Evening-focused schedule including nights, weekends, and holidays
• Floor-based leadership role requiring extended standing and mobility
• Fast-paced, luxury hospitality environment
• Proficient in POS systems (Micros), events software (Tripleseat or similar), and payroll platforms (Evention/ Dayforce).
• ServSafe, TIPS, and ABRA Manager’s License preferred

What can The Ned’s Club give to you?

• Salary of up to $115,000/year
• Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance
• Complimentary meals in our friendly team restaurant
• Exciting learning and development programs to help progress your career
• Exclusive rates with our hotels for stay and dining, exclusive rates for your family and friends for hotel stays.
• Paid time off
• 401k matching
• Employee assistance program – advice and support
• Reward and recognition initiatives

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion program is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must be eligible to work in the US to be considered for this role.

OUR DOORS ARE YOURS TO OPEN

Ned's Club is proud to be an equal opportunity employer. We seek to recruit, develop, and retain the most talented people from a wide range of backgrounds, perspectives, and experiences. We welcome applications from all genders, races, religions, ages, sexual orientations, parents, veterans, people living with disabilities, and those who bring diverse viewpoints to our business.

#lovethened