VIP Clienteling & Growth Lead - Luxury Retail

Exemplar Luxury Group; Atlanta (GA); On-site; USD 71,000 - 89,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Employee discount

401(k)

Job summary

Saks Fifth Avenue in Atlanta seeks a Customer Relationship Manager to lead CRM-driven growth, coach sales teams, and optimize clienteling across channels. The role drives retention, VIP experiences, and data-informed decision-making within a luxury retail environment.

With a focus on MVCs and high-net-worth clients, you will partner with Brand Experience and Store Leadership to deliver elevated brand initiatives and a seamless, personalized shopping journey.

Qualifications

• 4–7 years of experience in luxury retail, hospitality, or premium client relations with a proven CRM track record.
• Bachelor’s degree in Business, Marketing, Luxury Brand Management, or equivalent combination of education and experience.
• Demonstrated experience coaching, training, and motivating a diverse team of independent sales professionals to meet goals.
• Advanced analytical and business acumen with strong Excel skills and ability to translate data dashboards into actionable directives.

Responsibilities

• Manage top-tier portfolios and Most Valuable Clients (MVC), focusing on retention, spend migration, and portfolio growth.
• Own and deploy client development KPIs in collaboration with Brand Experience for marketing events alignment.
• Analyze store clienteling metrics (trip frequency, tier migration, cross-channel engagement) to address gaps and unlock revenue.
• Lead roll-out of corporate Client Development programs with GM, Store Leadership, and Client Experience teams.
• Champion clienteling technology, coach Associates on leveraging digital insights to deepen relationships.
• Elevate VIP experiences by identifying high-potential clients for Private Client Relations programs.

Skills

CRM strategies

Coaching & training

Analytical mindset

Excel proficiency

Communication skills

Education

Bachelor's degree in Business/Marketing/Luxury Brand Management

Tools

CRM software

Connect app

Job description

Saks Fifth Avenue in Atlanta seeks a Customer Relationship Manager to lead CRM-driven growth, coach sales teams, and optimize clienteling across channels. The role drives retention, VIP experiences, and data-informed decision-making within a luxury retail environment.

With a focus on MVCs and high-net-worth clients, you will partner with Brand Experience and Store Leadership to deliver elevated brand initiatives and a seamless, personalized shopping journey.