VIP Client Tech Support & Repair Engineer (Desk-side)

Worldwide TechServices LLC; Michigan; On-site; USD 40,000 - 60,000; Full time

Job summary

A technology services company is seeking a Customer Service Engineer in Michigan to perform troubleshooting and repair of technology products. The ideal candidate will possess technical school certification or relevant experience, as well as outstanding communication and customer service skills. This role involves providing support to VIP clients and assisting with PC installations and repairs. Basic repair kit ownership is required. This position is a great opportunity for someone looking to grow in a technology-based environment.

Qualifications

• 2-4 years of relevant experience in technology-based product repair.
• Maintain required OEM Certifications.
• Knowledge of software and hardware systems.
• Understanding of ITIL methodologies.

Responsibilities

• Perform troubleshooting and repair of PCs, laptops, and printers.
• Provide support to VIP clients.
• Respond to change management requests for PC installations.
• Perform desk-side support activities.
• Communicate with end-users regarding service metrics.

Skills

Communication skills

Customer-facing skills

Interpersonal skills

Ability to lift and move computer equipment

Basic repair kit ownership

Education

Technical school certification or equivalent experience

Job description

A technology services company is seeking a Customer Service Engineer in Michigan to perform troubleshooting and repair of technology products. The ideal candidate will possess technical school certification or relevant experience, as well as outstanding communication and customer service skills. This role involves providing support to VIP clients and assisting with PC installations and repairs. Basic repair kit ownership is required. This position is a great opportunity for someone looking to grow in a technology-based environment.