VIP Client Relationships & CRM Leader

Exemplar Luxury Group; Coral Gables (FL); On-site; USD 71,000 - 89,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee discount

Job summary

Neiman Marcus is seeking a Customer Relationship Manager to design and execute localized growth strategies for targeted client segments. You will lead Sales Associates to cultivate long-term relationships, maximizing lifetime value and driving brand loyalty across shopping channels.

Responsibilities include managing MVC portfolios, driving development strategies, analyzing KPIs, and championing Connect CRM tools to deepen client relationships while coordinating with Brand Experience and Store

Qualifications

• 4–7 years of experience in luxury retail, hospitality, or premium client relations with CRM programs.
• A Bachelor’s degree in Business, Marketing, Luxury Brand Management, or equivalent.
• Experience coaching, training, and motivating a diverse team of independent sales professionals.
• Advanced analytical and business acumen with ability to translate dashboards into directives.
• Exceptional communication and interpersonal skills with high-net-worth clients.
• "Win together" mentality and team collaboration.
• Retail schedule flexibility including evenings, weekends and holidays.
• Physical ability to navigate a multi-level luxury retail floor and lift materials up to 10 pounds.

Responsibilities

• Manage Top-Tier Portfolios: Serve as the store and market expert on MVCs, focusing on retention and organic growth.
• Drive Client Development Strategy: Deploy tactical roadmap to hit Client Development KPIs with cross-functional teams.
• Analyze and Optimize KPIs: Monitor clienteling metrics and translate data into actionable strategies.
• Lead Store-Wide Initiatives: Roll out corporate Client Development programs with Store Leadership and teams.
• Champion Clienteling Technology: Act as primary champion for the Connect app and CRM software.
• Elevate VIP Experiences: Identify high-potential clients for elite PCR programs and exclusive events.
• Enhance In-Store Activations: Integrate clienteling objectives into events, fitting rooms, and trunk shows.
• Engage High-Value Clients: Interact with top-tier clients during activations to support sales teams.

Skills

CRM strategy

Clienteling programs

Team coaching

Excel analytics

Education

Bachelor's degree in Business, Marketing, Luxury Brand Management

Tools

Connect app

Proprietary CRM software

Excel

Job description

Neiman Marcus is seeking a Customer Relationship Manager to design and execute localized growth strategies for targeted client segments. You will lead Sales Associates to cultivate long-term relationships, maximizing lifetime value and driving brand loyalty across shopping channels.

Responsibilities include managing MVC portfolios, driving development strategies, analyzing KPIs, and championing Connect CRM tools to deepen client relationships while coordinating with Brand Experience and Store