VIP Casino Host - Performance Bonuses & Benefits

Delaware North

West Memphis (AR)

On-site

USD 46,000 - 60,000

Full time

13 days ago

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Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Annual performance bonus

Paid vacation days and holidays

Paid parental bonding leave

Tuition reimbursement

Friends-and-family discounts

Job summary

Delaware North Gaming is seeking a Casino Host at Southland Casino Hotel in West Memphis, Arkansas. You will proactively manage a portfolio of valued gaming guests, contacting high-value players by phone, email, and in person to cultivate loyalty and drive visitation and revenue.

We offer a base salary of $45,800 to $59,600 per year plus an annual bonus plan and a comprehensive benefits package. You will build lasting guest relationships, arrange trips and events, and deliver exceptional guest

Qualifications

At least two years' experience in a customer service or sales position is required.
1 year as a Casino Host or similar preferred.
At least 21 years of age.
No college degree required.
Able to obtain and maintain a state gaming license.

Responsibilities

Network with known players to identify and contact high value guests by phone, email, and in-person interactions.
Establish and maintain relationships with assigned guests; keep players informed of events, activities, programs, and benefits as a VIP casino guest.
Make outgoing phone calls to generate trips, book accommodations, special events, hotels, restaurant reservations, and other amenities.
Create and manage special events including player parties, marketing promotions, and other activities to reward and recognize new and loyal existing players.
Survey players to determine their needs and share feedback with leadership for continuous program improvement.