VIP Casino Host: Grow Loyal Guests & Events

Southland Casino Hotel; West Memphis (AR); Vor Ort; USD 46.000 - 60.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

401(k) with up to 4% match

Annual performance bonus

Paid vacation and holidays

Paid parental bonding leave

Tuition reimbursement

Friends-and-family discounts

Zusammenfassung

Southland Casino Hotel in West Memphis, Arkansas, is seeking a Casino Host to proactively manage a portfolio of valued gaming guests. You will reach out to top players, book trips and events, and nurture relationships to grow visitation and revenue.

The role requires a sales mindset, ownership of results, and the ability to deliver exceptional guest experiences. State licensing and a passion for guest service are essential.

Qualifikationen

• Two years’ experience in a customer service or sales position is required.
• One year as a Casino Host or similar preferred.
• At least 21 years of age; no college degree required.
• Able to obtain and maintain a state gaming license.
• Knowledgeable about games and able to discuss them confidently.

Aufgaben

• Network with known players to identify high value guests by phone, email, and in-person.
• Establish and maintain relationships; inform guests of events and benefits as a VIP host.
• Make outgoing calls to generate trips, book accommodations, events, and amenities.
• Create and manage events such as player parties, promotions, and rewards for loyalty players.
• Survey players to understand needs and relay feedback for program improvement.

Kenntnisse

Customer service

Sales

Relationship building

Outbound outreach

Jobbeschreibung

Southland Casino Hotel in West Memphis, Arkansas, is seeking a Casino Host to proactively manage a portfolio of valued gaming guests. You will reach out to top players, book trips and events, and nurture relationships to grow visitation and revenue.

The role requires a sales mindset, ownership of results, and the ability to deliver exceptional guest experiences. State licensing and a passion for guest service are essential.