VIP Guest Concierge & Events Host – Flexible Hours

Delaware North; West Memphis (AR); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Health, dental, and vision insurance

Job summary

Delaware North Gaming at Southland Casino Hotel in West Memphis, Arkansas, seeks a VIP Host to support content creation and guest experiences in a lively casino setting.

You will staff the VIP Lounge, assist with reservations, and coordinate comps and VIP events, contributing to memorable guest experiences and loyalty programs. This role may require flexible hours, including evenings and weekends.

Qualifications

• High school diploma or GED required.
• Customer service and basic math skills required.
• Minimum of 3 months of related experience required.

Responsibilities

• Staff and maintain the VIP Lounge and VIP check-in, and update and enter member information into the database.
• Provide information, cards, promotional items, and other rewards to program members.
• Book hotel and restaurant reservations for guests upon request and RSVP VIP guests to various on- and off-property events.
• Make comping decisions based on the guest's card level and level of play, and plan for casino comps and issuance of necessary paperwork.
• Assist in the development and process of high-end player events.

Skills

Customer service

Basic math

Flexible schedule

Education

High school diploma or GED

Tools

MICROS system

Job description

Delaware North Gaming at Southland Casino Hotel in West Memphis, Arkansas, seeks a VIP Host to support content creation and guest experiences in a lively casino setting.

You will staff the VIP Lounge, assist with reservations, and coordinate comps and VIP events, contributing to memorable guest experiences and loyalty programs. This role may require flexible hours, including evenings and weekends.