Casino Host

Southland Casino Hotel; West Memphis (AR); On-site; USD 46,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 4% match

Annual performance bonus

Paid vacation and holidays

Paid parental bonding leave

Tuition reimbursement

Friends-and-family discounts

Job summary

Southland Casino Hotel in West Memphis, Arkansas, is seeking a Casino Host to proactively manage a portfolio of valued gaming guests. You will reach out to top players, book trips and events, and nurture relationships to grow visitation and revenue.

The role requires a sales mindset, ownership of results, and the ability to deliver exceptional guest experiences. State licensing and a passion for guest service are essential.

Qualifications

• Two years’ experience in a customer service or sales position is required.
• One year as a Casino Host or similar preferred.
• At least 21 years of age; no college degree required.
• Able to obtain and maintain a state gaming license.
• Knowledgeable about games and able to discuss them confidently.

Responsibilities

• Network with known players to identify high value guests by phone, email, and in-person.
• Establish and maintain relationships; inform guests of events and benefits as a VIP host.
• Make outgoing calls to generate trips, book accommodations, events, and amenities.
• Create and manage events such as player parties, promotions, and rewards for loyalty players.
• Survey players to understand needs and relay feedback for program improvement.

Skills

Customer service

Sales

Relationship building

Outbound outreach

Job description

The opportunity

Delaware North Gaming is searching for a Casino Host to join our team at Southland Casino in West Memphis, Arkansas. As a Casino Host, you will do more than provide great service on the casino floor. This role proactively manages and develops a portfolio of valued gaming guests through outbound calls, personalized outreach, trip and event bookings, relationship development, and consistent follow-up. Success means growing visitation, loyalty, and gaming revenue while delivering an exceptional guest experience.

If you have a sales mindset, take ownership of results, know how to turn relationships into long-term business, and have a passion for building lasting guest relationships while delivering exceptional service,

Pay

Minimum – Anticipated Maximum Base Salary: $45,800 – $59,600 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Network with known players to identify and contact high value guests by phone, email, and in-person interactions
• Establish and maintain relationships with assigned guests; keep players informed of events, activities, programs, and benefits as a VIP casino guest
• Make outgoing phone calls to generate trips, book accommodations, special events, hotels, restaurant reservations, and other amenities
• Create and manage special events including player parties, marketing promotions, and other activities to reward and recognize new and loyal existing players
• Survey players to determine their needs and share feedback with leadership for continuous program improvement

More about you

• At least two years’ experience in a customer service or sales position is required
• 1 year as a Casino Host or similar preferred
• At least 21 years of age
• No college degree required
• Able to obtain and maintain a state gaming license
• Knowledgeable about various games, their rules, and can speak to them comfortably

Physical requirements

• Ability to stand, walk, or sit for extended periods of time
• Ability to lift at least 25 lbs
• Must be able to work nights, weekends, and holidays

Shift details

Days
Evenings
Overnight
Holidays
Weekends
Events
M-F

Source: Hospitality Online