VIP Casino Host & Guest Loyalty Concierge

Hollywood Casino Columbus; Columbus (OH); On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

Wellness programs

401(k) matching

Paid time off

Annual performance bonus

Job summary

Hollywood Casino Columbus is seeking a dedicated customer service professional to join our team. The ideal candidate will have a strong background in guest services, ensuring a welcoming environment while aiding guests with their gaming experiences.

Responsibilities include greeting guests, resolving complaints, and providing hospitality arrangements. Applicants should possess excellent communication skills and a commitment to maintaining high service standards. A starting salary of $55,000 and benefits are offered.

Qualifications

• Must be at least 21 years of age.
• Minimum of one year Casino Guest Service experience.
• Excellent oral and written communication skills.

Responsibilities

• Greets guests and assists team members.
• Resolves guest complaints and provides hospitality arrangements.
• Maintains knowledge of casino marketing and player development promotions.

Skills

Customer service skills

Conflict resolution

Communication skills

Education

Associate’s degree or equivalent

Job description

Hollywood Casino Columbus is seeking a dedicated customer service professional to join our team. The ideal candidate will have a strong background in guest services, ensuring a welcoming environment while aiding guests with their gaming experiences.

Responsibilities include greeting guests, resolving complaints, and providing hospitality arrangements. Applicants should possess excellent communication skills and a commitment to maintaining high service standards. A starting salary of $55,000 and benefits are offered.