Guest Experience Host - Casino & Entertainment

Hollywood Casino Columbus; Columbus (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

PENN Entertainment in Columbus is seeking a Guest Service professional to greet guests, arrange hospitality needs, and promote player development programs. You will support smooth operations for high-value guests while upholding hotel-style service standards on the casino floor.

Applicants should have an associate degree or equivalent, strong communication skills, and the ability to handle conflicts diplomatically. Excellent confidentiality and teamwork are essential.

Qualifications

• 21 years of age or older.
• Associate’s degree or equivalent from two-year college or technical school.
• Excellent oral and written communication skills.
• Ability to interact with guests and resolve conflicts diplomatically.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Greets guests actively engaged in gaming and assists team members in player identification.
• Provides guests with hospitality arrangements, including rooms, food, beverages, and special requests.
• Maintains knowledge of promotions and encourages guest participation.
• Maintains knowledge of credit procedures and encourages appropriate use of credit.
• Establishes direct communication with service departments to care for high-value players.
• Ensures compliance with corporate and local policies and interacting with guests professionally.

Skills

Customer service

Communication

Conflict resolution

Confidentiality

Mathematical skills

Education

Associate’s degree

Job description

PENN Entertainment in Columbus is seeking a Guest Service professional to greet guests, arrange hospitality needs, and promote player development programs. You will support smooth operations for high-value guests while upholding hotel-style service standards on the casino floor.

Applicants should have an associate degree or equivalent, strong communication skills, and the ability to handle conflicts diplomatically. Excellent confidentiality and teamwork are essential.