VIP Casino Host - Premium Guest Experience on the Floor

Hard Rock Hotel & Casino Ottawa; Florida; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Benefits package

Job summary

Seminole Classic Casino is seeking an Hospitality Host to support the Player Development department on the casino floor. You will engage guests, provide real-time VIP service, and help drive participation in Unity Rewards while working a busy schedule.

The role requires experience in a casino/hotel environment, excellent guest service, and the ability to handle fast-paced situations and flexible hours including nights, weekends, and holidays.

Qualifications

• Minimum 2 years of guest service experience preferred or an equivalent combination of education and experience in the Casino or Hotel business preferred.
• Experience in casino and/or hotel environment preferred.
• Proficient knowledge of CMP & LMS programs preferred.
• Proficient knowledge of Microsoft Office, Excel, and Word preferred.
• Experience in gaming machines and/or table games preferred.
• Must have exceptional guest service skills.
• Must have the ability to resolve stressful situations.
• Must be able to make sound complimentary decisions based on tracked customer play.
• Ability to work flexible schedules, including nights, weekends and holidays.
• Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures

Responsibilities

• Provide hands on real-time service for VIP customers that have relationships with Player Development team members.
• Demonstrates exceptional guest service to both internal and external customers with every interaction
• Provides timely and accurate service in a fast paced high demand atmosphere.
• Assists Casino Hosted guests with request and demands.
• Handle all operational aspects of player development department from opening to close daily
• Ensure all policies and procedures are followed with all required paperwork completed and filed accurately

Skills

Guest service

Customer focus

Problem solving

Flexibility

Tools

CMP

LMS

Microsoft Office

Excel

Word

Job description

Seminole Classic Casino is seeking an Hospitality Host to support the Player Development department on the casino floor. You will engage guests, provide real-time VIP service, and help drive participation in Unity Rewards while working a busy schedule.

The role requires experience in a casino/hotel environment, excellent guest service, and the ability to handle fast-paced situations and flexible hours including nights, weekends, and holidays.