Executive Host

Mystic Lake Casino Hotel; Prior Lake (MN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Weekly pay

Tuition reimbursement

Health benefits

Onsite medical clinics

Job summary

Mystic Lake Casino Hotel in Prior Lake, MN seeks a VIP Marketing & Guest Relations professional to manage 500+ VIP players. You will develop relationships via phone, email, text, and on-property visits, driving revenue through events, comps, free play, and amenities while maintaining profitability.

The role partners with VIP Hosts and departments to deliver pre-trip itineraries, participate in special events, handle guest issues, and ensure compliance with Title 31.

Qualifications

• Five years of experience in player development, casino marketing, account management, or sales.

Responsibilities

• Develop relationships with 500+ VIP guests to generate incremental casino revenue.
• Maintain VIP relationships through in-person, phone, text, and email interactions.
• Coordinate with VIP Hosts and hotel departments for pre-trip itineraries and events.
• Attend on-property events with VIP guests and assist with special functions.
• Resolve guest issues calmly while upholding casino integrity and compliance.
• Issue compings and rewards according to management guidelines.
• Monitor Title 31 compliance in daily operations.

Skills

VIP relationships

Sales acumen

Excellent communication

Job description

Description

Are you looking for a rewarding career in Marketing & Hospitality? Join us in the fast-paced, energy filled position with opportunity for advancement. Deliver great guest experience while working closely with our VIP Members. Enjoy weekly pay, tuition reimbursement and health benefits.

Job Overview:

Establish and maintain casino business relationships with 500+ VIP players. Responsible for all aspects of account development, relationship building, and service while on property, pre-visit, and post-visit. The primary goal is to interact with assigned guests to develop a long-term, growth-oriented relationship through a combination of phone, email, text, and in person communications. Achieve growth targets through the promotion of on- and off-property events, complimentaries, free play, and other facility amenities while maintaining profitability goals

Illuminate Your Future: What You’ll Do:

• Responsible for generating incremental casino revenue through the development of relationships with assigned VIP guests, utilizing marketing and upscale sales techniques.
• Maintains relationships with VIP guests through personal contact delivered utilizing a variety of tools including in-person, phone, text, and e-mail, focusing on the ultimate goal of maximizing casino revenue goals as set by management.
• Coordination with the VIP Hosts and Coordinators to direct the successful delivery of pre-trip itineraries requiring close collaboration with multiple departments including, but not limited to, Food & Beverage and Hotel.
• Spends a significant amount of time with their assigned guests while on-property, participating in special events and social functions.
• Handles difficult guest situations in a calm, professional manner working to resolve problems to the satisfaction of the guest while maintaining the casino’s integrity.
• Issues complimentaries to guests while working with pre-determined guidelines set by management.
• Reviews player issues and player rewards with Casino Host staff and Club Mystic to ensure guest satisfaction and procedural compliance.
• Acts in accordance to regulatory compliance through the monitoring and reporting of Title 31.
• May occasionally drive company SUVs for VIP player requests or events.

Job Requirements:

Reflects MINIMUM EDUCATION, TRAINING, CERTIFICATION and EXPERIENCE required in order to meet the expectations of this job:

• Must be 18 years of age or older.
• Five years of experience in player development, casino marketing, account management, or sales.
• Proficiency in e-mail, word-processing, spreadsheets, presentation, and database software.
• Ability to communicate to a diverse population.
• Demonstrated excellent interpersonal communication skills.
• Ability to think independently in making decisions to maximize the guest service experience.
• Ability to effectively manage time and perform multiple tasks simultaneously

Outstanding Benefits & Awesome Perks

Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

Who We Are:

We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.

Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.

Be the Experience. Be Bold. Be Mystic.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review Know Your Rights notice from the Department of Labor.