VIP Casino Host & Guest Experience Leader

Gold Country Casino Resort; Oroville (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

Gold Country Casino & Hotel seeks a Marketing Host/Ambassador to develop VIP programs, nurture relationships with high-value players, and drive guest satisfaction. Responsibilities include managing events, reporting on activity, and coordinating with marketing to optimize promotions and revenue.

The role emphasizes on-property engagement, data-driven decision making, and maintaining strong guest communication to foster loyalty and growth.

Qualifications

• Experience building VIP programs and hosting ambassador initiatives.
• Ability to analyze data and report on program ROI.
• Strong customer service and relationship-building skills.

Responsibilities

• Develop and manage Host/Ambassador programs and VIP events.
• Maintain player databases and create targeted marketing campaigns.
• Collaborate with Marketing to maximize guest satisfaction and revenue.

Skills

VIP relationships

Customer outreach

Data reporting

Budget awareness

Education

Associates Degree preferred

Tools

Microsoft Office

Player tracking system

Job description

Gold Country Casino & Hotel seeks a Marketing Host/Ambassador to develop VIP programs, nurture relationships with high-value players, and drive guest satisfaction. Responsibilities include managing events, reporting on activity, and coordinating with marketing to optimize promotions and revenue.

The role emphasizes on-property engagement, data-driven decision making, and maintaining strong guest communication to foster loyalty and growth.