VIP Casino Host & Guest Experience Lead

Seminole Hard Rock; Florida; On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Benefits package

Job summary

Seminole Hard Rock is seeking an Executive Casino Host to market, recruit, and maintain professional relationships with players. The role tracks guest feedback and participates in ongoing efforts to maintain program effectiveness, including preparing, coordinating, hosting and administering guest events.

The incumbent will build relationships with VIP patrons, manage player comps, meet outreach goals and help drive incremental revenue.

Qualifications

• Casino/Gaming experience preferred.
• Excellent communication skills and friendly, outgoing personality required.
• Must be a proven self-starter, flexible, versatile, and responsible.
• Must be able to work all schedules, all days, and all shifts. Complete flexibility is required.
• Prior customer service and sales experience preferred.
• Computer skills a must and travel may be required.
• A positive attitude.
• Exceptional guest service skills.
• Outstanding phone etiquette.
• Excellent interpersonal skills.
• Strong communication and problem-solving skills.
• Ability to multi-task and make quick decisions in a stressful environment.
• The candidate must also be self-motivated, flexible, adaptable and able to work independently.

Responsibilities

• Insuring an excellent guest experience for players while on site
• Developing relationships with VIP casino patrons to ensure incremental visits
• Managing discriminatory comps based on player account value
• Meeting weekly outreach benchmark goals
• Increasing theoretical revenues to coded maintenance group
• The incumbent will maintain relationships and market targeted customers through personal contact in order to generate incremental revenue
• The Casino Host will oversee, solicit and identify new gaming guests for the Player's Club program.
• The incumbent will meet and greet players on the casino floor, at special events and promotions.
• The Casino Host will be responsible for the retention of existing guests and will assist in special services related to top tier players.
• Must possess a positive attitude, exceptional guest service skills, outstanding phone etiquette, excellent interpersonal skills, strong communication and problem-solving skills, and the ability to multi-task and make quick decisions in a stressful environment.
• Must be able to continuously maneuver around the office and property, often standing for long hours.
• Must be able to respond to visual and aural cues. Must have the manual dexterity to operate a computer and other office equipment.
• Must be able to lift 30 pounds and able to bend, reach and stoop on a limited basis

Skills

Guest services

Customer service

Sales

Communication

Multitasking

Flexible schedule

Problem solving

Computer skills

Travel

Interpersonal skills

Job description

Seminole Hard Rock is seeking an Executive Casino Host to market, recruit, and maintain professional relationships with players. The role tracks guest feedback and participates in ongoing efforts to maintain program effectiveness, including preparing, coordinating, hosting and administering guest events.

The incumbent will build relationships with VIP patrons, manage player comps, meet outreach goals and help drive incremental revenue.