VIP Guest Concierge Lead

Seminole Hard Rock Hotel & Casino Hollywood; Florida; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Paid Time Off

Annual Bonus

Job summary

Seminole Hard Rock Hotel & Casino Hollywood in Hollywood, FL seeks a VIP Services Concierge to provide exceptional personalized service to high-end guests, manage concierge requests, and coordinate with butlers and other departments.

You will preregister arrivals, prepare rooms, arrange reservations for shows, dining, spa, and entertainment, respond calmly to guest inquiries, and uphold the company values of integrity and guest satisfaction.

Qualifications

• High School Diploma or equivalent and three (3) years guest service experience in a hospitality environment.
• Must have knowledge of MS Office to include Word and Excel.
• Knowledge of LMS or similar software is preferred.

Responsibilities

• Provide exceptional personalized service to guests in high end areas.
• Offer concierge services and cater to a wide variety of guest requests.
• Preregistering and checking suites, preregister arrivals and prepare luggage tags for smooth arrivals.
• Create VIP reports daily based on VIP arrivals and coordinate with Butlers.

Skills

Guest service

MS Office

Concierge skills

Education

High School Diploma or equivalent

Tools

LMS software

Job description

Seminole Hard Rock Hotel & Casino Hollywood in Hollywood, FL seeks a VIP Services Concierge to provide exceptional personalized service to high-end guests, manage concierge requests, and coordinate with butlers and other departments.

You will preregister arrivals, prepare rooms, arrange reservations for shows, dining, spa, and entertainment, respond calmly to guest inquiries, and uphold the company values of integrity and guest satisfaction.