Casino Host — Guest Loyalty & VIP Events

003 Seminole Hard Rock Tampa; United States; On-site; USD 42,000 - 68,000; Full time

Job summary

Seminole Hard Rock Tampa is seeking a Casino Host to engage guests, promote the Unity Loyalty program, and drive incremental gaming revenue through personalized service on the casino floor and at events.

You will build targeted guest relationships, handle inquiries by phone and email, and coordinate special promotions while maintaining compliance with Gaming Commission regulations and company policies.

Qualifications

• Minimum 1 year of casino-related guest experience, casino host experience, or sales experience required.
• MS Office, Word, Excel, and Outlook proficiency expected.
• High school diploma or GED required; college degree preferred.

Responsibilities

• Achieves quotas for room goals, new business, events and promotions.
• Actively communicates with assigned guests.
• Handles guest complaints promptly and courteously.

Skills

Casino experience

Sales experience

Guest service

Education

High school diploma

College degree preferred

Tools

MS Office

Excel

Outlook

Job description

Seminole Hard Rock Tampa is seeking a Casino Host to engage guests, promote the Unity Loyalty program, and drive incremental gaming revenue through personalized service on the casino floor and at events.

You will build targeted guest relationships, handle inquiries by phone and email, and coordinate special promotions while maintaining compliance with Gaming Commission regulations and company policies.