Casino Host

Fifth Street Gaming LLC; Las Vegas (NV); Sur place; USD 48 000 - 72 000; Plein temps

Résumé du poste

Downtown Grand is seeking a Casino Host to build and maintain relationships with high-value guests, manage guest services, and coordinate events and programs. The role focuses on player development, hospitality, and data-driven decisions to enhance loyalty and visitation.

The candidate should have VIP services experience, strong communication skills, and the ability to analyze financial data for credit and comp decisions in a fast-paced casino environment. Weekend/holiday shifts are required.

Qualifications

• 3+ years in casino VIP services, reservations center, or casino host
• Ability to analyze and interpret financial data for credit limits, comps, and allowances
• Must be able to obtain Gaming Registration
• Strong customer service and hospitality focus

Responsabilités

• Grow theoretical win and operating income within the Player Development/Casino Marketing team.
• Develop and implement strategies to cultivate the market for high-value casino guests.
• Monitor programs and understand customer betting habits, credit status, and participation levels to maximize margins and control costs.
• Host casino guests and arrange their needs within program guidelines to ensure satisfaction and repeat visits.
• Award complimentary items based on gaming action and guidelines.
• Arrange reservations, transportation, and accommodations for guests.
• Assist guests with questions and special requests to ensure convenience and comfort.
• Organize events (parties, tournaments) and participate in telemarketing to invite customers and obtain feedback.
• Assume supervisory role in Player Development/Casino Marketing areas as needed.
• Identify intercept VIPs on the floor, off-property or via referrals to grow the database.
• Maintain direct mail and phone contact to build loyalty and fill events.
• Approve credit and airfare prudently per guidelines.
• Perform other duties as assigned.

Connaissances

VIP guest services

Communication

Relationship-building

Financial data analysis

Organizational abilities

Professional appearance

Shift work

Formation

High School Diploma or equivalent

Description du poste

The Casino Host is responsible for developing and maintaining relationships with casino guests, particularly high-value players, to increase customer loyalty, gaming revenue, and repeat visitation. The position focuses on player development, guest service, event participation, database growth, and prudent comp and credit management.

POSITION RESPONSIBILITIES/DUTIES

• Works as part of a team to grow the theoretical win and operating income managed by the Player Development/Casino Marketing team.
• Works with customer contact departments to develop and implement strategies and programs to cultivate the market for new and existing high-value casino guests.
• Monitors Player Development/Casino Marketing programs and develop knowledge of customer betting habits, state of credit, and levels of participation to manage programs ensuring maximum profit margins, adequate play levels, and appropriate cost control.
• Hosts casino guests and accommodate their needs within program guidelines to ensure guest satisfaction and encourage return visits.
• Awards customer complimentary based on gaming action and program guidelines.
• Arranges reservations, transportation and accommodation for guests.
• Assists guests with questions and special requests to ensure coordination of needs to provide for their maximum convenience and comfort.
• Organizes special functions (parties, tournaments, etc.) and participates in telemarketing efforts to invite customers to special events, individual visits, and/or obtain feedback on customer satisfaction.
• Assume a supervisory role for the various areas of Player Development/Casino Marketing as needed.
• Identify and intercept VIP customers on the floor, off property and via referrals to grow the database.
• Maintain personal, direct mail and phone contact with casino customers to build loyalty, increase worth and frequency, as well as fill events.
• Approve credit and airfare prudently and according to established guidelines.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent communication and relationship-building skills.
• Strong customer service and hospitality focus.
• Ability to analyze player worth and financial data.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Ability to work effectively in a fast-paced casino environment.
• Work varied shifts, including weekends and holidays.

MINIMUM REQUIREMENTS

• High School Diploma or equivalent.
• Ability to analyze and interpret financial data to make knowledgeable decisions regarding credit limits, airfare and complimentary consideration.
• Minimum 3 years of casino VIP services, reservations center or casino host experience.
• Demonstrates an understanding of all casino games and slot machines.
• Must be able to comprehend all information and documentation.
• Ability to obtain Gaming Registration.

PHYSICAL REQUIREMENTS

• Move around all work areas effectively and efficiently.
• Must be able to lift up to 20 pounds at times.
• Ability to work in an environment that is subject to varying levels of noise, crowds, and smoke.
• Follow all safety procedures as established by the company.

This job description in no way states or implies that these are the only duties to be performed by the team member in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Downtown Grand is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act. Downtown Grand will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current team members to discuss potential accommodation with the employer.