VIP Casino Host & Elite Guest Experience Driver

Caesars Entertainment; Chester (Delaware County); On-site; USD 42,000 - 65,000; Full time

Job summary

Caesars Entertainment in the United States is seeking a Guest Services Coordinator to flawlessly book guest trip accommodations—special event reservations, restaurant bookings, shows, hotel stays, transportation, and amenities—while maintaining goodwill with all guests.

They will resolve guest issues, promote property events and promotions, track feedback for marketing programs, and drive loyalty through Total Rewards, converting both new and frequent guests into repeat visitors.

Qualifications

• Knowledge of VIP guest engagement and loyalty programs.
• Ability to use CMS/PCS/LMS/EMS systems.
• Excellent communication and professional demeanor.

Responsibilities

• Flawlessly booking guest trip accommodations (events, restaurants, shows, hotel, transportation, amenities).
• Resolve guest issues and maintain goodwill with all guests.
• Promote events and promotions and support execution through attendance.
• Record guest feedback and forward to the manager for program effectiveness.
• Drive cross-brand or cross-property guest visits and loyalty growth.

Skills

Relationship building

Sales skills

Outbound communication

Customer service

Tools

CMS

PCS

LMS

EMS

Job description

Caesars Entertainment in the United States is seeking a Guest Services Coordinator to flawlessly book guest trip accommodations—special event reservations, restaurant bookings, shows, hotel stays, transportation, and amenities—while maintaining goodwill with all guests.

They will resolve guest issues, promote property events and promotions, track feedback for marketing programs, and drive loyalty through Total Rewards, converting both new and frequent guests into repeat visitors.