Senior VIP iGaming Host — Elite Guest Relations

Caesars Entertainment; Las Vegas (NV); On-site; USD 75,000 - 79,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

401(k) matching

Paid time off

Paid company holidays

Job summary

Caesars Digital, a division of Caesars Entertainment, seeks a VIP iGaming Executive Host to manage high-value players with white-glove service via calls, emails, and texts. You will extend VIP promotions, build relationships, and educate guests on VIP importance while supporting the team and driving strategic campaigns.

This role requires 3+ years in executive hosting within iGaming, a Bachelor’s degree or equivalent, and the ability to obtain gaming licenses in all jurisdictions Caesars casinos

Qualifications

• Three+ years’ experience in Executive Hosting, preferably iGaming.
• Bachelor’s Degree or equivalent work experience.
• Knowledge of iGaming required.
• High energy, enthusiasm, and passion for improving the VIP experience.
• Experience in Microsoft Office, Salesforce, understanding analytics dashboards, and gaming technologies.

Responsibilities

• Manage a dedicated book of business of our highest value iGaming customers.
• Analyze and maintain proper player reinvestment ratios.
• Extend VIP-exclusive iGaming promotions.
• Build meaningful relationships through 40 – 50 phone calls per day.
• Strategically email and text extend offers, promotions, and events.
• Educate guests on the importance of VIP along with providing them dedicated gaming resources.
• Support teammates in the office five days a week, Monday through Friday.
• Execute strategic marketing campaigns designed to enhance our guests' gaming experience.
• Organize and make reservations to our properties nationwide on behalf of your VIP guests.
• Attend meetings with leadership to ensure you are supported and equipped to perform your job at the highest standard.
• Maintain healthy growth amongst all gaming metrics for the business you’re responsible for.
• Engage in actions that are ethical and in full compliance with all applicable laws, regulations, and company policies.
• Identify compliance risks and take actions necessary to eliminate or minimize these risks.
• Champion within the organization a commitment to honesty, integrity, and responsible corporate behavior.

Skills

Executive hosting

Customer service

Communication

Energy/enthusiasm

Education

Bachelor's Degree

Tools

Salesforce

Gaming technologies

Job description

Caesars Digital, a division of Caesars Entertainment, seeks a VIP iGaming Executive Host to manage high-value players with white-glove service via calls, emails, and texts. You will extend VIP promotions, build relationships, and educate guests on VIP importance while supporting the team and driving strategic campaigns.

This role requires 3+ years in executive hosting within iGaming, a Bachelor’s degree or equivalent, and the ability to obtain gaming licenses in all jurisdictions Caesars casinos