VIP Casino Hospitality Host | Flexible Scheduling

Seminole Hard Rock Hotel & Casino; Los Angeles (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Seminole Classic Casino Hollywood, located in the Los Angeles area, is seeking a Hospitality Host to deliver real-time guest service on the casino floor and support the Player Development team. The role emphasizes engagement with VIP guests and adherence to gaming regulations while promoting a high level of guest satisfaction.

You will interact with hosted guests, assist with requests, and help manage daily operations from opening to close, including events and daily promotions, ensuring

Qualifications

• Minimum 2 years of guest service experience preferred or an equivalent combination of education and experience in the Casino or Hotel business.
• Experience in casino and/or hotel environment preferred.
• Proficient knowledge of CMP & LMS programs preferred.
• Proficient knowledge of Microsoft Office, Excel, and Word preferred.
• Experience in gaming machines and/or table games preferred.
• Must have exceptional guest service skills.
• Must have the ability to resolve stressful situations.
• Must be able to make sound complimentary decisions based on tracked customer play.
• Ability to work flexible schedules, including nights, weekends and holidays.
• Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.

Responsibilities

• Provide hands on real-time service for VIP customers that have relationships with Player Development team members.
• Demonstrates exceptional guest service to both internal and external customers with every interaction
• Provides timely and accurate service in a fast paced high demand atmosphere.
• Assists Casino Hosted guests with request and demands.
• Handle all operational aspects of player development department from opening to close daily.
• Ensure all policies and procedures are followed with all required paperwork completed and filed accurately.

Skills

Guest service

Stress management

Decision making

Flexibility

Customer relations

Gaming compliance

Tools

CMP & LMS

Microsoft Office

Excel

Word

Job description

Seminole Classic Casino Hollywood, located in the Los Angeles area, is seeking a Hospitality Host to deliver real-time guest service on the casino floor and support the Player Development team. The role emphasizes engagement with VIP guests and adherence to gaming regulations while promoting a high level of guest satisfaction.

You will interact with hosted guests, assist with requests, and help manage daily operations from opening to close, including events and daily promotions, ensuring