VIP Casino Concierge & Guest Experience Lead

Caesars Entertainment; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Caesars Entertainment is seeking a Casino Marketing Service Ambassador to deliver exceptional guest service for VIP and high-limit guests at Paris Las Vegas. You will resolve issues end-to-end, leveraging data tools and collaborating across property teams to uphold our service promise.

This role emphasizes proactive problem solving, impeccable communication, and maintaining loyalty through flawless guest experiences in a fast-paced casino environment.

Qualifications

• Three to five years’ experience in casino/hotel, customer service, host, or account management roles.
• Must be able to obtain a Nevada Gaming License.
• Ability to think independently to maximize customer service experience and program profitability.
• Strong time management skills with the ability to manage multiple tasks simultaneously.
• Proficiency with customer POS systems.
• Excellent interpersonal, communication, problem-solving, and analytical skills.

Responsibilities

• Proactively greet guests in VIP check-in and High Limit gaming spaces.
• Uses sound judgment and makes decisions in accordance with established comp and expense guidelines.
• Fully empowered with comp authority.
• Handles difficult guests and situations calmly and professionally.
• Maintains close ties with customers to engender loyalty.
• Anticipates and responds to guest needs including transportation and accommodation arrangements.
• Coordinate with VIP Check-in, Executive Host team and other departments to deliver superior service.
• Identify and resolve service gaps to cement player loyalty using comp authority or exceptions.
• Comply with all rules, regulations, and policies with integrity.
• Identify ways to increase efficiency and improve products or services.
• Clearly communicate programs/services and keep stakeholders informed of changes.
• Stay up to date with happenings on property and in market.

Skills

Customer service

Multilingual

Problem solving

Communication

Time management

Interpersonal skills

Guest relations

Tools

POS systems

Job description

Caesars Entertainment is seeking a Casino Marketing Service Ambassador to deliver exceptional guest service for VIP and high-limit guests at Paris Las Vegas. You will resolve issues end-to-end, leveraging data tools and collaborating across property teams to uphold our service promise.

This role emphasizes proactive problem solving, impeccable communication, and maintaining loyalty through flawless guest experiences in a fast-paced casino environment.