VIP Support Lead — Guest Experience Champion

Caesars Entertainment; Las Vegas (NV); On-site; USD 70,000 - 90,000; Full time

Job summary

Caesars Entertainment is seeking a VIP Support Supervisor to lead a high-caliber team delivering exceptional service to our premier digital guests in Las Vegas. You will manage daily operations, handle escalated concerns, and drive performance while ensuring compliance with gaming regulations and company policies.

This role emphasizes coaching, stakeholder collaboration, and a guest-first mindset to uphold the Caesars standard of excellence across all digital touchpoints.

Qualifications

• Demonstrated leadership and team supervision abilities.
• Strong communication and interpersonal skills.
• Experience resolving complex customer issues and escalations.

Responsibilities

• Lead day-to-day VIP Support operations to meet service levels and performance goals.
• Resolve escalated guest issues with professionalism and urgency.
• Coach and develop team members through feedback and performance management.
• Collaborate with cross-functional partners to enhance service delivery across digital platforms.
• Monitor metrics and guest feedback to identify improvements and drive results.

Skills

Leadership

Customer service

Escalation management

Data analysis

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Caesars Entertainment is seeking a VIP Support Supervisor to lead a high-caliber team delivering exceptional service to our premier digital guests in Las Vegas. You will manage daily operations, handle escalated concerns, and drive performance while ensuring compliance with gaming regulations and company policies.

This role emphasizes coaching, stakeholder collaboration, and a guest-first mindset to uphold the Caesars standard of excellence across all digital touchpoints.