VIP Reservations & Concierge Specialist

Caesars Entertainment; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

Caesars Entertainment in Las Vegas, NV is seeking a VIP Support Coordinator for a full-time, on-site role in our Call Center LV. You will assist casino guests and Casino Marketing Teams with reservations, verify offers, book, modify, cancel, and cross-sell across Direct Marketing, Complimentary, Best Rate, and Friends & Family programs.

The ideal candidate has at least 1 year of customer service or sales experience, strong communication and problem-solving skills, and the ability to multi-task

Qualifications

• 1-year Customer Service or Sales experience.
• Must have stable work history and be computer literate.
• Proficient in LMS, WINET, ACS, HET CMS, CLU, Scheduler and knowledge of: Golf switch, Amenities, RSVIP/ProHost.
• Knowledgeable of all CET properties.
• Knowledge of Windows based PC Applications
• Excellent interpersonal communication, team building and problem-solving skills are required.
• Ability to perform full duties of dexterity and visual perception
• Maintain a clean and organized work environment.
• The ability to calmly handle multiple guest situations.

Responsibilities

• Maintains high level of sales and service skills so as to meet department standards on Quality Assurance Monitor, Customer Survey/Feedback, Conversion, Cross Sell and other standards as determined by management.
• Follows department selling strategies including but are not limited to, rate quoting, sales techniques and multi property and cross selling.
• Completes daily tasks such as but not limited to booking, changing, or canceling a reservation
• Performs various daily tasks such as but not limited to verifying offers, booking, changing, canceling, cross-selling and comping special events and casino reservations. Must be able to perform all said functions for the Las Vegas Region.
• Priorities and handles multiple tasks
• Meets department punctuality, attendance and adherence guidelines.
• Meets department appearance guidelines.
• Safeguards guest confidentiality and privacy in accordance with company and department standards.
• Handles all incoming customers and host transactions promptly, efficiently, accurately and professionally.
• Clearly communicates and demonstrates enthusiastic service.
• Assists with special projects and/or additional duties as directed by a supervisor.
• Follows supervisor/manager directions, special projects or additional duties and adheres to a schedule.

Skills

Interpersonal communication

Team building

Problem solving

Customer Service

Sales experience

Multitasking

Education

High School Diploma or equivalent

Tools

LMS

WINET

ACS

HET CMS

CLU

Scheduler

Golf switch

Amenities

RSVIP/ProHost

Job description

Caesars Entertainment in Las Vegas, NV is seeking a VIP Support Coordinator for a full-time, on-site role in our Call Center LV. You will assist casino guests and Casino Marketing Teams with reservations, verify offers, book, modify, cancel, and cross-sell across Direct Marketing, Complimentary, Best Rate, and Friends & Family programs.

The ideal candidate has at least 1 year of customer service or sales experience, strong communication and problem-solving skills, and the ability to multi-task