VIP Casino Concierge & Executive Assistant

Fontainbleau; Las Vegas (NV); On-site; USD 52,000 - 78,000; Full time

Job summary

Fontainebleau Las Vegas seeks a Casino Assistant to support the executive team with calendars, travel itineraries, guest communications and event coordination.

You will coordinate reservations, show tickets, dining experiences, and transport, while ensuring VIP guest experiences remain seamless in a high-energy casino environment. Strong service orientation and knowledge of casino operations are essential.

Qualifications

• High school diploma or equivalent required
• 2 years casino marketing experience preferred in a luxury casino resort
• Strong understanding of player behavior and preferences
• Proven ability to build relationships with high value players
• Must comply with Nevada regulations and policies
• Excellent written and verbal communication skills

Responsibilities

• Coordinate and confirm room reservations, dining experiences, show tickets, transportation, and special requests for Executives
• Handle changes, adjustments, or cancellations with minimal disruption
• Book Executives travel and CREATE detailed itineraries
• Prepare detailed expense reports for Executives
• Collaborate with concierge, housekeeping, and F&B to fulfill VIP requests
• Provide VIP guest recommendations and experiences beyond the resort

Skills

Executive support

CRM familiarity

MS Office proficiency

Communication skills

Customer service

Multitasking under pressure

Education

High school diploma or equivalent

Tools

CRM software

MS Office

Job description

Fontainebleau Las Vegas seeks a Casino Assistant to support the executive team with calendars, travel itineraries, guest communications and event coordination.

You will coordinate reservations, show tickets, dining experiences, and transport, while ensuring VIP guest experiences remain seamless in a high-energy casino environment. Strong service orientation and knowledge of casino operations are essential.