VIP Automotive Service Team Lead

Colonial Group

Mexico (ME)

On-site

USD 52,000 - 80,000

Full time

14 days+

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Job summary

Colonial Group is seeking an Assistant Manager to support the Service Manager in delivering an exceptional customer experience and high-performance results. The role emphasizes leadership, safety, and adherence to VIP processes to educate customers about vehicle conditions and related solutions.

The position requires automotive service knowledge, two years of related experience, and relevant certifications or licenses where applicable.

Qualifications

Two years related experience in automotive service management.
Completion of two-year college or technical school program recommended.
Or an equivalent combination of education and experience.
ASE certifications and/or state licenses are preferred.

Responsibilities

Lead the team in the Service Manager's absence to ensure safe, efficient operations.
Educate customers on vehicle conditions following VIP processes.
Support the Service Manager to build a superior team and deliver VIP standards.
Coordinate daily communications, training, and performance reporting.
Ensure compliance with safety policies and all regulations.