VIP Airport Lounge Operations Manager

Compass Group USA

Chicago (IL)

On-site

USD 65,000 - 90,000

Full time

8 days ago

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Benefits offered by this job

Comprehensive Benefit Package

Free Parking

Free meals

Job summary

Eurest, a division of Compass Group USA, is seeking a passionate, service-driven Operational Floor Manager to join the leadership team at the VIP Delta Sky Club at Chicago O'Hare International Airport (ORD).

This is an exciting opportunity to be part of a premium hospitality environment where exceptional guest experiences, operational excellence, culinary quality, and team leadership come together every day.

Qualifications

3+ years of leadership experience in hospitality, foodservice, hotels, restaurants, airport lounges, private clubs, corporate dining, or other premium guest-service environments.

Responsibilities

Lead daily lounge operations and ensure exceptional guest service.
Actively engage with guests and resolve service opportunities in real time.
Ensure food, beverage, cleanliness, and presentation standards are consistently achieved.
Recruit, train, coach, and develop team members while fostering a positive, high-performing culture.
Provide hands-on leadership across food service, beverage service, guest services, and lounge presentation.
Monitor operational performance and ensure compliance with safety, sanitation, and company standards.
Support scheduling, labor management, inventory controls, and operational efficiency initiatives.
Assist with budgeting, expense management, and achieving operational goals.
Partner with culinary, hospitality, airport, and client stakeholders to ensure seamless execution.