Assistant General Manager -Delta Sky Club- ORD Airport

Compass Group Careers; Chicago (IL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Shopping Program

Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Eurest, a division of Compass-USA, is seeking a passionate Assistant General Manager to lead the VIP Delta Sky Club at Chicago O’Hare International Airport. This role guides day-to-day lounge operations, mentors a frontline team, and ensures service excellence, safety, and brand standards while managing budgets and guest experiences.

You will recruit, train, and develop staff, coordinate premium food and beverage service, and deliver memorable experiences for Delta Sky Club guests in a premium

Qualifications

• 2–4 years in food service or hospitality management.
• Experience leading teams in premium environments.
• Ability to manage budgets and guest satisfaction metrics.
• Flexible schedule including early mornings, evenings, weekends, and holidays.

Responsibilities

• Lead day-to-day Delta Sky Club operations with focus on service excellence and budget adherence.
• Drive premium food, beverage, and hospitality experiences while maintaining standards of quality and presentation.
• Recruit, onboard, train, coach, and develop team members to foster engagement and service excellence.
• Provide hands-on leadership across lounge operations, guest services, staffing, inventory, and compliance.
• Collaborate with stakeholders to ensure seamless lounge operations and elevated guest experiences.
• Monitor performance, labor productivity, and service standards to drive continuous improvement.
• Build relationships with guests, team members, clients, and partners as a role model for brand standards.

Skills

Leadership

Hospitality management

Budgeting

Customer service

Staff development

Microsoft Office

Communication

Education

Associate's degree in Hospitality

Tools

Word

Excel

PowerPoint

Outlook

Job description

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Other Forms of Compensation: Comprehensive Benefit Package

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high-performing, and fast-growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

Job Summary

Ready to take your hospitality leadership career to new heights?

Eurest, a division of Compass-USA, is seeking a passionate, people-focused Assistant General Managerto lead the VIP Delta Sky Club at Chicago O'Hare International Airport

This is your chance to be part of a team at a premium hospitality destination where exceptional service, culinary excellence, and unforgettable guest experiences come together every day.

The Assistant General Manager plays a key role in leading day-to-day food service operations, fostering a positive and high-performing team culture, and ensuring all corporate, operational, and brand standards are executed consistently and effectively.

Essential Duties and Responsibilities:

• Assist in leading daily Delta Sky Club operations, ensuring exceptional service delivery, operational excellence, and adherence to approved budgets while maximizing value for both the client and guests.
• Support the execution of premium food, beverage, and hospitality experiences, ensuring the highest standards of quality, presentation, cleanliness, and guest satisfaction are consistently achieved.
• Partner with leadership to recruit, onboard, train, coach, and develop team members, fostering a culture of engagement, accountability, and service excellence.
• Provide hands-on leadership across all areas of the lounge, including food and beverage operations, guest services, staffing, inventory management, and operational compliance.
• Collaborate with cross-functional teams and airport stakeholders to ensure seamless lounge operations and an elevated guest experience.
• Monitor operational performance, labor productivity, and service standards, identifying opportunities for continuous improvement and operational efficiency.
• Build and maintain strong relationships with guests, team members, clients, and business partners while serving as a role model for Delta Sky Club hospitality standards.
• Assist with special projects, lounge initiatives, and additional responsibilities as assigned by the General Manager.

Qualifications:

• Flexible schedule and open availability are required, including early mornings, evenings, weekends, holidays, and closing shifts in a fast-paced airport lounge environment.
• 2 to 4 years of food service, hospitality, or restaurant management experience with a proven track record of operational leadership.
• 2 to 4 years of experience leading, coaching, and developing high-performing teams.
• Experience in upscale hospitality environments, including restaurants, hotels, airport lounges, private clubs, bars, corporate dining, or other premium guest-service operations.
• Strong understanding of food and beverage operations, including quality standards, food safety, presentation, and guest experience.
• Demonstrated financial acumen with experience managing labor, expenses, budgets, inventories, and operational performance metrics.
• ServSafe Food Manager Certification preferred or the ability to obtain certification upon hire.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook, as well as experience utilizing technology to support daily operations.
• Associate's degree in Hospitality, Business, Culinary Arts, or a related field preferred; equivalent combination of education and experience will be considered.
• Excellent communication, organizational, and problem-solving skills, with the ability to thrive in a dynamic, customer-focused environment.
• Passion for delivering exceptional hospitality and creating memorable experiences for Delta Sky Club guests.

Associates at Eurest are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland,or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Eurest maintains a drug-free workplace.

Applications are accepted on an ongoing basis.