VIP Airport Customer Service Agent

Work with VIP, Apply Today; Charlotte (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

VIP Hospitality Services at CLT Airport seeks a Customer Service Agent to greet travelers, provide directions, and resolve concerns with professionalism. You will support both lobby and checkpoint areas and coordinate with airport partners to ensure smooth passenger flow.

The role requires strong communication, a customer-first mindset, ability to stand for long periods, and readiness to work varied shifts in a fast-paced airport environment.

Qualifications

• High school diploma or equivalent required by contract or credentialing standards.
• Previous customer service experience preferred in hospitality, aviation, transportation, or high-volume public-facing environments.
• Ability to obtain and maintain airport badges, credentials, and clearances.

Responsibilities

• Greet passengers in a positive, approachable manner and provide clear directions.
• Proactively assist passengers, manage queues, and escalate when needed to maintain service levels.
• Coordinate with CLT airport partners to support smooth lobby and checkpoint operations.
• Respond to passenger questions and concerns promptly and professionally.

Skills

Customer service

Education

High school diploma

Job description

VIP Hospitality Services at CLT Airport seeks a Customer Service Agent to greet travelers, provide directions, and resolve concerns with professionalism. You will support both lobby and checkpoint areas and coordinate with airport partners to ensure smooth passenger flow.

The role requires strong communication, a customer-first mindset, ability to stand for long periods, and readiness to work varied shifts in a fast-paced airport environment.