Airport Passenger Experience Specialist

VIP Hospitality, LLC; Portland (OR); On-site; USD 29,000 - 32,000; Full time

Job summary

VIP Hospitality LLC at Portland International Airport (PDX) is seeking a Customer Service Representative to greet travelers, provide directions, and help manage passenger flow with a friendly, proactive approach. You will support passengers both domestically and internationally, coordinate with airport partners, and assist with queue management.

The role requires flexible shifts, strong communication, and a focus on creating a welcoming travel experience.

Qualifications

• Customer service experience preferred in hospitality or travel settings.
• Excellent verbal and interpersonal skills.
• Ability to stay calm, friendly, and professional under pressure.
• Willingness to work mornings, evenings, weekends, and holidays.

Responsibilities

• Greet passengers with a positive, approachable demeanor and maintain a calm, respectful, and professional tone.
• Proactively identify passengers who appear confused, delayed, or in need of assistance and provide timely guidance.
• Help passengers locate checkpoints, appropriate lines, and airport resources while supporting balanced traffic flow throughout the lobby.
• Monitor queues, assist with line management, and identify potential congestion or service concerns before they upscale.
• Set up, adjust, and maintain stanchions and checkpoint queue layouts according to operational needs and approved procedures.
• Respond promptly to passenger questions and concerns, provide accurate information, and elevate issues when additional support is needed.
• Coordinate with PDX Terminal Operations, TSA, VIP Hospitality leadership, and other airport partners to support smooth checkpoint operations.
• Use radios and other approved communication tools to share clear, accurate, and timely operational updates.
• Support teammates during peak periods and adapt to changes in passenger volume, checkpoint needs, and assignments.
• Maintain a clean, organized, and professional presence in assigned areas and follow applicable airport, TSA, Customs and Border Protection, client, and VIP Hospitality procedures and safety expectations.

Skills

Customer service

Communication skills

Dealing with travellers

Bilingual Spanish

Punctuality

Education

High school diploma or GED

Job description

VIP Hospitality LLC at Portland International Airport (PDX) is seeking a Customer Service Representative to greet travelers, provide directions, and help manage passenger flow with a friendly, proactive approach. You will support passengers both domestically and internationally, coordinate with airport partners, and assist with queue management.

The role requires flexible shifts, strong communication, and a focus on creating a welcoming travel experience.