VIP Account Manager

growetalents; United States; Remote; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health & Wellness Focus

Global Medical Coverage

Growth Opportunities

Benefits Programs (gy m/stomatology/ps

Performance-Driven Rewards

Job summary

growetalents is seeking a VIP Account Manager to manage a portfolio of LatAm VIP clients, delivering personalized support and building long-term relationships. The role emphasizes proactive outreach, tailored promotions, and close coordination with internal teams to ensure service excellence.

The ideal candidate has VIP account management or similar client-facing experience, strong English communication skills (Upper Intermediate), and a plus for Spanish language and iGaming industry

Qualifications

• Previous experience in VIP account management, customer support, sales, or a similar client-facing role.
• Strong English communication skills - Upper Intermediate level.
• Spanish will be a plus but not mandatory.
• Experience managing client requests independently and handling multiple priorities.
• Ability to build client relationships and provide personalized support.
• Experience working in the iGaming industry.

Responsibilities

• Manage a portfolio of LatAm VIP clients and provide personalized support to each user.
• Build long-term client relationships through regular communication and proactive follow-ups.
• Improve client engagement and retention through personalized promotions and campaigns.
• Monitor client activity and identify opportunities to improve portfolio performance.
• Coordinate with internal teams to resolve client issues and ensure a high level of service.
• Welcome new VIP clients, re-engage inactive users, and maintain accurate client records.

Skills

VIP account management

Client-facing role

English proficiency

Spanish language

Multitasking

Relationship building

iGaming industry experience

Job description

Our client is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players. Develop and launch own Casino Games, as well as operate own CRM, CS and Back-office platforms.

Perfect for those who aim to:

• Manage a portfolio of LatAm VIP clients and provide personalized support to each user;
• Build long-term client relationships through regular communication and proactive follow-ups;
• Improve client engagement and retention through personalized promotions and campaigns;
• Monitor client activity and identify opportunities to improve portfolio performance;
• Coordinate with internal teams to resolve client issues and ensure a high level of service;
• Welcome new VIP clients, re-engage inactive users, and maintain accurate client records.

Experience you'll need to bring:

• Previous experience in VIP account management, customer support, sales, or a similar client-facing role;
• Strong English communication skills - Upper Intermediate level;
• Spanish will be a plus but not mandatory;
• Experience managing client requests independently and handling multiple priorities;
• Ability to build client relationships and provide personalized support;
• Experience working in the iGaming industry.

It's a perfect match if you have those personal features:

• Strong communication skills, empathy, and a client-focused mindset;
• Proactive approach, ownership, and ability to work independently;
• Strong organizational skills, attention to detail, and reliable follow-through;
• Adaptability, willingness to learn, and ability to stay calm in challenging situations.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;