Vietnamese Client Support Specialist — Onsite Houston

Universal Processing LLC (uP); Houston (TX); On-site; USD 35,000 - 39,000; Full time

Benefits offered by this job

Medical, vision, dental coverage

Generous PTO

401k

Job summary

Universal Processing LLC (uP) is seeking a Client Support professional for our Houston, TX office. This on-site role involves processing client applications for credit card services and providing responsive, bilingual Vietnamese support to our merchant customers.

You will respond to inquiries, coordinate with teams, and document client interactions to ensure seamless service delivery. The position includes extensive training, medical/dental coverage, generous PTO, and a clear path for salary

Qualifications

• Bilingual proficiency in Vietnamese is required; must be able to read and write.
• Strong communication skills, critical thinking, detail-oriented, and analytical abilities.
• Able to actively listen to clients and interact with clients in a friendly and patient manner.
• Able to take initiative to solve problems effectively.
• Self-motivated to learn new systems and installation of products.
• Able to accomplish tasks before deadlines and be detail-oriented.
• Able to work efficiently as part of a team and as an individual.

Responsibilities

• Processing client applications for different credit card processing services, and inputs client information by using company client management system.
• Listening and responding to customers’ concerns and needs; identifies customers’ requirements and provides the appropriate solutions.
• Checking to ensure that appropriate changes were made to resolve clients’ problems.
• Keeping records of clients’ interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Contacting clients to respond to inquiries or to notify them of new regulations or any planned adjustments.
• Serving as a liaison or translator between merchants and Priority Payment System or First Data to resolve funding or terminal issues.
• Providing technical assistance and support for incoming queries and issues related to terminal hardware.
• Scheduling work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.
• Assisting in planning and implementing department goals and makes recommendations to management to improve efficiency effectiveness.

Skills

Vietnamese bilingual

Customer service

Communication skills

Detail oriented

Excel and Word

Job description

Universal Processing LLC (uP) is seeking a Client Support professional for our Houston, TX office. This on-site role involves processing client applications for credit card services and providing responsive, bilingual Vietnamese support to our merchant customers.

You will respond to inquiries, coordinate with teams, and document client interactions to ensure seamless service delivery. The position includes extensive training, medical/dental coverage, generous PTO, and a clear path for salary