Bilingual Vietnamese Client Support Specialist (Onsite)

uprocessing; Plano (TX); On-site; USD 422,000 - 469,000; Full time

Benefits offered by this job

Medical, vision, and dental coverage

Generous PTO

401k

Job summary

Universal Processing (Let's Go uP) seeks a Client Support specialist for our Plano, TX office. The role interacts directly with clients and supports our sales efforts in a fully onsite environment.

The position is non-exempt with a probationary monthly salary of $3,150, rising to $3,500 after successful probation. You will handle applications, resolve client issues, and coordinate with merchants and processors.

Qualifications

• Must be authorized to work in the US; E-Verify employer.
• Bilingual proficiency in Vietnamese required; read and write.
• Strong communication, critical thinking, detail-oriented and analytical abilities.
• Able to actively listen to clients and interact in a friendly, patient manner.
• Able to take initiative to solve problems and learn new systems.

Responsibilities

• Processing client applications for different credit card processing services, and inputs client information by using company client management system.
• Listening and responding to customers’ concerns and needs; identifies customers’ requirements and provides the appropriate solutions.
• Checking to ensure that appropriate changes were made to resolve clients’ problems.
• Keeping records of clients’ interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Contacting clients to respond to inquiries or to notify them of new regulations or any planned adjustments.
• Serving as a liaison or translator between merchants and Priority Payment System or First Data to resolve funding or terminal issues.
• Providing technical assistance and support for incoming queries and issues related to terminal hardware.
• Scheduling work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.
• Assisting in planning and implementing department goals and makes recommendations to management to improve efficiency effectiveness.

Skills

Bilingual Vietnamese

Strong communication

Detail oriented

Analytical abilities

Active listening

Excel

Word

Teamwork

Self-motivated

Tools

Excel

Word

Job description

Universal Processing (Let's Go uP) seeks a Client Support specialist for our Plano, TX office. The role interacts directly with clients and supports our sales efforts in a fully onsite environment.

The position is non-exempt with a probationary monthly salary of $3,150, rising to $3,500 after successful probation. You will handle applications, resolve client issues, and coordinate with merchants and processors.