Video Teller Specialist & Customer Care Pro

First National Bank Of Pennsylvania; Hermitage (Mercer County); On-site; USD 32,000 - 54,000; Full time

Job summary

First National Bank Of Pennsylvania is seeking a Video Bank Representative in Hermitage, PA to assist customers via Video Teller and phone, handling teller duties and complex inquiries. The role emphasizes customer satisfaction, product knowledge, and team collaboration in a fast-paced retail operations setting.

The incumbent should be camera-friendly with strong communication and multitasking abilities, ensuring accurate transactions and effective problem resolution daily.

Qualifications

• High School diploma or GED required.
• Ability to use a PC and job-related software.
• Excellent communication skills, written and verbal.
• Excellent organizational, analytical and interpersonal skills.
• Excellent customer service skills.
• Ability to work and multitask in a fast-paced environment.
• Detail-oriented work style.
• MS Word basic proficiency.
• MS Excel basic proficiency.

Responsibilities

• Provide timely courteous service to customers via the NCR Teller by processing payments, deposits, checks, transfers and daily balances.
• Process customer requests such as documentation, problem research, check orders, stop payments, payoffs, address changes and fund transfers.
• Perform maintenance tasks like address changes, debit card requests, CD renewals, form requests, product changes and fee refunds; audit previous days’ maintenance for accuracy.
• Build sustainable relationships by showing empathy and ownership of the situation.
• Promote bank products and services by identifying customer needs through inbound and outbound calls.
• Perform other related duties and projects as assigned.

Skills

Communication skills

Customer service

Multi-tasking

Detail-oriented

Analytical skills

Interpersonal skills

Problem solving

Education

High School or GED

Tools

MS Word

MS Excel

Job description

First National Bank Of Pennsylvania is seeking a Video Bank Representative in Hermitage, PA to assist customers via Video Teller and phone, handling teller duties and complex inquiries. The role emphasizes customer satisfaction, product knowledge, and team collaboration in a fast-paced retail operations setting.

The incumbent should be camera-friendly with strong communication and multitasking abilities, ensuring accurate transactions and effective problem resolution daily.