Video Bank Representative

First National Bank Of Pennsylvania; Hermitage (Mercer County); On-site; USD 32,000 - 54,000; Full time

Job summary

First National Bank Of Pennsylvania is seeking a Video Bank Representative in Hermitage, PA to assist customers via Video Teller and phone, handling teller duties and complex inquiries. The role emphasizes customer satisfaction, product knowledge, and team collaboration in a fast-paced retail operations setting.

The incumbent should be camera-friendly with strong communication and multitasking abilities, ensuring accurate transactions and effective problem resolution daily.

Qualifications

• High School diploma or GED required.
• Ability to use a PC and job-related software.
• Excellent communication skills, written and verbal.
• Excellent organizational, analytical and interpersonal skills.
• Excellent customer service skills.
• Ability to work and multitask in a fast-paced environment.
• Detail-oriented work style.
• MS Word basic proficiency.
• MS Excel basic proficiency.

Responsibilities

• Provide timely courteous service to customers via the NCR Teller by processing payments, deposits, checks, transfers and daily balances.
• Process customer requests such as documentation, problem research, check orders, stop payments, payoffs, address changes and fund transfers.
• Perform maintenance tasks like address changes, debit card requests, CD renewals, form requests, product changes and fee refunds; audit previous days’ maintenance for accuracy.
• Build sustainable relationships by showing empathy and ownership of the situation.
• Promote bank products and services by identifying customer needs through inbound and outbound calls.
• Perform other related duties and projects as assigned.

Skills

Communication skills

Customer service

Multi-tasking

Detail-oriented

Analytical skills

Interpersonal skills

Problem solving

Education

High School or GED

Tools

MS Word

MS Excel

Job description

Primary Office Location:

3014 East State Street. Hermitage, Pennsylvania. 16148.

Join our team. Make a difference - for us and for your future.

Position Title:

Video Bank Representative

Business Unit:

Retail Operations

Reports to:

Supervisor of Call Center

Position Overview:

The incumbent is primarily responsible for communicating with customers through Video Teller sessions and telephone. The incumbent researches and resolves issues or concerns related to Bank products or services to ensure complete customer satisfaction. The incumbent is familiar with various banking concepts, products, practices and procedures and performs various Teller and customer service tasks. The incumbent should have an outgoing, upbeat, camera friendly demeanor, a positive work ethic, and work well in a team environment.

Primary Responsibilities:

• Provides timely courteous service to customers via the NCR Teller by processing payments, taking deposits, cashing checks, transferring funds, and balances daily transactions to the virtual cash drawer according to established procedures and defined authority.
• Performs the functions necessary to complete customer requests such as preparing documents, researching problems, complaints, processing check orders, placing stop payments, providing payoffs, changing addresses, transferring funds and documenting client interactions when necessary.
• Is responsible for performing maintenance including address changes, debit card requests, CD renewals, form requests, product changes, and fee refunds. Audits previous days maintenance ensuring accuracy.
• Builds sustainable relationships by displaying empathy and the desire to help, acts as the liaison between the branch and customer through engagement and ownership of the situation.
• Promotes bank products and services by identifying customer's needs through inbound calls and outbound calling efforts.
• Performs other related duties and projects as assigned.

Compliance and Risk Management

• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

0

Skills Required to Perform the Primary Responsibilities of this Position:

• Ability to use a personal computer and job-related software
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Excellent customer service skills
• Ability to work and multi-task in a fast paced environment
• Detail-oriented
• MS Word - Basic Level
• MS Excel - Basic Level
• Critical thinking and problem solving

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.