Video Teller Specialist: Virtual Banking Support

FNB Corporation; Hermitage (Mercer County); On-site; USD 25,000 - 33,000; Full time

Job summary

F.N.B. Corporation seeks a Video Bank Representative in Hermitage, PA to assist customers through video teller sessions and phone calls. The role involves processing transactions, resolving product inquiries, and promoting bank services with a customer-centric approach.

The ideal candidate has strong communication, organizational, and problem-solving skills, with a focus on accuracy and teamwork in a fast-paced branch environment.

Qualifications

• High School or GED required.
• Strong communication and customer service skills.
• Ability to use a personal computer and job-related software.
• Detail oriented with good organizational skills.
• Ability to multitask in a fast paced environment.

Responsibilities

• Provide courteous service to customers via video teller sessions and phone.
• Process payments, deposits, cash checks, transfer funds, and balance daily transactions.
• Handle maintenance requests (address changes, card requests, CD renewals, form requests) and document interactions.
• Promote bank products and services by identifying customer needs through calls.
• Adhere to risk management and regulatory requirements.

Skills

Personal computer skills

Written and verbal communication

Organizational skills

Interpersonal skills

Customer service

Multitasking

Detail oriented

MS Word

MS Excel

Critical thinking

Education

High School or GED

Tools

MS Word

MS Excel

Job description

F.N.B. Corporation seeks a Video Bank Representative in Hermitage, PA to assist customers through video teller sessions and phone calls. The role involves processing transactions, resolving product inquiries, and promoting bank services with a customer-centric approach.

The ideal candidate has strong communication, organizational, and problem-solving skills, with a focus on accuracy and teamwork in a fast-paced branch environment.