Banking Customer Care Specialist

First National Bank of Pennsylvania

Pittsburgh (Allegheny County)

In loco

USD 32.000 - 42.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

The First National Bank of Pennsylvania in Pittsburgh, PA is seeking a Primary Contact Center Representative to handle a high volume of inbound and outbound calls, identify customer needs and provide product and service information. You will resolve questions, support online banking, and collaborate with branches to ensure a positive customer experience while meeting performance metrics.

Responsibilities include handling refunds, disputes, payoff quotes, address complaints, updating accounts,

Competenze

Excellent communication skills, both written and verbal.
Excellent customer service skills.
Detail-oriented.
Ability to work and multi-task in a fast paced environment.
Ability to use general office equipment.
Ability to use a personal computer and job-related software.
MS Word - Basic Level.
MS Excel - Basic Level.
Strong problem solving ability.
Patience when dealing with difficult situations.

Mansioni

Responds to a high volume of incoming telephone calls related to customer service requests and general inquiries.
Resolves customer issues and promotes products and services by identifying the customer's needs, determining the best solution, and communicating the resolution to the customer while meeting all key performance metrics.
Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.
Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.
Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request.
Act as the "voice of the customer" by submitting feedback.
Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.