Video Teller Specialist – Customer Care & Banking

F.N.B. Corporation; Hermitage (Mercer County); On-site; USD 32,000 - 42,000; Full time

Job summary

F.N.B. Corporation is seeking a Video Bank Representative in Hermitage, PA to engage customers via video teller sessions and phone.

The role focuses on resolving product/service inquiries, processing banking transactions, and providing proactive service in a team environment. Expected duties include maintaining customer records, promoting bank products, and handling routine maintenance tasks while upholding risk and compliance standards.

Qualifications

• High School or GED.
• 0 years of related experience.
• Ability to use a personal computer and job-related software.
• Excellent communication skills, both written and verbal.
• Excellent organizational, analytical and interpersonal skills.
• Excellent customer service skills.
• Ability to work and multi-task in a fast paced environment.
• Detail-oriented.
• MS Word - Basic Level.
• MS Excel - Basic Level.
• Critical thinking and problem solving.

Responsibilities

• Provides timely courteous service to customers via the NCR Teller by processing payments, taking deposits, cashing checks, transferring funds, and balances daily transactions to the virtual cash drawer according to established procedures and defined authority.
• Performs the functions necessary to complete customer requests such as preparing documents, researching problems, complaints, processing check orders, placing stop payments, providing payoffs, changing addresses, transferring funds and documenting client interactions when necessary.
• Is responsible for performing maintenance including address changes, debit card requests, CD renewals, form requests, product changes, and fee refunds. Audits previous days maintenance ensuring accuracy.
• Builds sustainable relationships by displaying empathy and the desire to help, acts as the liaison between the branch and customer through engagement and ownership of the situation.
• Promotes bank products and services by identifying customer’s needs through inbound calls and outbound calling efforts.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Skills

Personal computer usage

Excellent communication

Organizational skills

Interpersonal skills

Customer service

Multi-tasking

Detail-oriented

MS Word

MS Excel

Critical thinking

Education

High School or GED

Job description

F.N.B. Corporation is seeking a Video Bank Representative in Hermitage, PA to engage customers via video teller sessions and phone.

The role focuses on resolving product/service inquiries, processing banking transactions, and providing proactive service in a team environment. Expected duties include maintaining customer records, promoting bank products, and handling routine maintenance tasks while upholding risk and compliance standards.