Video Teller ITM Specialist

ChoiceOne Financial Services, Inc.; Michigan; On-site; USD 19,000 - 28,000; Full time

Job summary

ChoiceOne Bank in Michigan seeks an ITM Specialist (Non-Exempt – Grade Level 2) to handle all phases of financial transactions via Interactive Video Teller Machine and deliver a superior service experience.

Reports to ITM Center Manager and ensures accuracy, compliance, and knowledge of bank products while greeting customers with a friendly, professional demeanor in a busy branch environment. Bilingual skills are a plus.

Qualifications

• High school diploma or GED required.
• Minimum of one year Call Center experience in banking, financial services, or goal-driven retail sales preferred.
• Bilingual preferred.

Responsibilities

• Assist customers over an Interactive Video Teller Machine.
• Provide friendly, helpful service that promotes financial discipline.
• Maintain knowledge of the bank’s products, services, and processes.
• Proactively greet clients with a smile and warm tone.
• Understand client objectives by asking questions and listening.
• Process transactions accurately and efficiently.
• Follow up with clients to ensure satisfaction.
• Maintain teamwork and respect for colleagues.

Skills

Call Center experience

Education

High School Diploma or GED

Job description

ChoiceOne Bank in Michigan seeks an ITM Specialist (Non-Exempt – Grade Level 2) to handle all phases of financial transactions via Interactive Video Teller Machine and deliver a superior service experience.

Reports to ITM Center Manager and ensures accuracy, compliance, and knowledge of bank products while greeting customers with a friendly, professional demeanor in a busy branch environment. Bilingual skills are a plus.