ITM Video Teller Specialist

Huntington National Bank; Hoover (AL); On-site; USD 32,000 - 52,000; Full time

Job summary

Huntington National Bank in Hoover, AL seeks an ITM Specialist to process teller transactions via video at Interactive Teller Machines. You will handle balance inquiries, transfers, deposits, loan payments, and account research while educating customers about Huntington products and services.

The role emphasizes building relationships, delivering high-quality service, maintaining confidentiality, and supporting the remote banking team from an on-site location.

Qualifications

• High School Diploma, GED, or equivalent education.
• Strong customer service background.
• Comfortable on camera and able to communicate via video.
• Professional verbal and written communication skills.

Responsibilities

• Assumes responsibility for teller functions using ITM machines, including deposits, transfers and loan payments.
• Explain and promote Huntington services to customers and assist with financial needs.
• Perform file maintenance tasks such as address changes and card limits.
• Own every interaction and seek to streamline processes for the ITM experience.
• Complete compliance training and all other ITM-related training.
• Represent Huntington in a positive and professional manner.

Skills

Customer service

Video communication

Communication skills

Calm under pressure

Education

High School Diploma/GED

Job description

Huntington National Bank in Hoover, AL seeks an ITM Specialist to process teller transactions via video at Interactive Teller Machines. You will handle balance inquiries, transfers, deposits, loan payments, and account research while educating customers about Huntington products and services.

The role emphasizes building relationships, delivering high-quality service, maintaining confidentiality, and supporting the remote banking team from an on-site location.